Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Bloomreach integration
Bring purchase history and segments into the chat, and send what happens there back to Bloomreach.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Bloomreach
Answer with the order in view
The Bloomreach profile arrives with the conversation, so a question about a delivery or a return is answered without asking the customer for their order number.
Feed the chat back into campaigns
Questions, complaints and interests recorded in Tidio become Bloomreach events, so the next message is based on what the customer just said.
Treat segments differently
A Bloomreach segment can decide what the chat offers, so a loyal buyer and a first time visitor do not get the same script.
Recommend from the real catalog
Product data in Bloomreach answers the size, stock and price questions that otherwise send a shopper back to search.
Overview
Bloomreach keeps the customer profile your campaigns run on: what someone bought, what they browsed, which segment they fall into. Connected to Tidio through Zapier or the Tidio API, that profile reaches the conversation, so an agent answers a returning buyer with their order history in view. What happens in the chat goes back the other way as Bloomreach events, so the next campaign knows the question was already asked.
Key features
- Open a chat with the profile so the last order and the segment are already on screen
- Send chat events to Bloomreach and stop a campaign repeating a question that was answered
- Answer with the product catalog using the Bloomreach data behind your storefront
- Create a profile from a first chat so a new visitor is not a stranger to your next campaign
Bloomreach
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Bloomreach in minutes
1
Connect Tidio and Bloomreach
Link the two with Zapier, Make or the Tidio API and choose which Bloomreach profile fields the chat is allowed to read.
2
Decide what flows each way
Pick the fields that reach a conversation and the chat events that are written back to the Bloomreach profile.
3
Answer and record in one place
Agents work with the profile in view, and every conversation updates what Bloomreach knows.
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Frequently asked questions
Common questions about the Bloomreach integration
What does Bloomreach send to Tidio?
The profile fields you approve, such as recent orders, segment membership, marketing consent and product data. Nothing else leaves Bloomreach, and it stays the record of truth.
Can the chat update a Bloomreach profile?
Yes. Events and attributes can be written back through Zapier or the Tidio API, so a preference someone states in a conversation reaches the next campaign.
Is the Bloomreach integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Bloomreach integration.