Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Blueshift integration
Turn chat conversations into Blueshift events, and let live profiles shape what the chat offers.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Blueshift
Count the conversation as behavior
What a customer asks in Tidio becomes a Blueshift event, so a journey reacts to a question the same way it reacts to a click or a purchase.
Stop the campaign that would annoy
While a complaint is open in Tidio, Blueshift can suppress the promotion, so nobody gets a discount message in the middle of a problem.
Keep the profile current
Consent, channel preference and interests captured in a chat are written back to the Blueshift profile instead of sitting in a transcript.
Overview
Blueshift decides what message a customer gets next from how they behave, and a chat is behavior it usually never sees. Connected to Tidio through Zapier or the Tidio API, every conversation becomes a Blueshift event, and the profile Blueshift keeps reaches the agent. A customer with an open complaint stops receiving the promotion, and someone who asked about a product in chat is followed up in the channel they prefer.
Key features
- Record chats as Blueshift events so what happens in a conversation counts like any other signal
- Pause the wrong message when the customer has an open question with your team
- See what was already sent so an agent does not repeat the campaign a customer just got
- Update attributes from a chat so a preference stated in a conversation is not lost
Blueshift
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Blueshift in minutes
1
Connect Tidio and Blueshift
Link them with Zapier or the Tidio API and pick the Blueshift attributes and events the chat can read and write.
2
Map chats to events
Decide which conversation moments count as Blueshift events and which profile fields the agent sees.
3
Let the journey respond
Blueshift reacts to what happened in the chat, and the agent works with the profile already in view.
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Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Blueshift integration
Why send chat data to Blueshift?
A journey built only on clicks and purchases misses the moment a customer actually spoke to you. Passing Tidio conversations to Blueshift as events keeps the next message consistent with what your team was told.
Is a developer needed?
No. Zapier, Integrately and Make cover the usual flows between Tidio and Blueshift. The Tidio API is there for anything specific you want to build.
Is the Blueshift integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Blueshift integration.