Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Braze integration
Let support and lifecycle messaging see each other, with chat events feeding Braze.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Braze
Answer the campaign, not the mystery
Tidio shows which Braze message a customer received, so an agent answers the offer in front of them instead of asking what email they mean.
Move people on what they say
A conversation can fire a Braze custom event, so someone who asked about a plan in chat enters the Canvas built for that moment.
Stop messaging into a problem
While a complaint is open in Tidio, Braze can suppress the campaign, so a promotion does not land in the middle of a bad week.
Keep the profile honest
Consent, preferred channel and interests captured in a chat update the Braze profile rather than staying in a transcript.
Overview
Braze sends the push, email and in-app messages, and Tidio is where customers reply to them in their own words. Connected through Zapier or the Tidio API, the two stop working blind. An agent can see the Braze campaign that prompted the question, a conversation can log a custom event that moves someone into or out of a Canvas, and the attributes a customer gives in chat update their Braze profile.
Key features
- See the message they got so an agent knows which Braze campaign started the chat
- Trigger a Canvas from a chat when a conversation shows someone is ready for the next step
- Hold back messages while a customer has an unresolved issue in the inbox
- Update Braze attributes with the channel and interests stated in a conversation
Braze
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Braze in minutes
1
Connect Tidio and Braze
Link them with Zapier, Make or the Tidio API using a Braze REST key scoped to the users and events you want to touch.
2
Map chats to events
Choose which conversation moments become Braze custom events and which attributes are written back to the profile.
3
Message with what you know
Braze reacts to the conversation, and agents see the campaigns behind the question.
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Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Braze integration
What does Tidio send to Braze?
Custom events and attributes you define, such as the topic of a conversation, its outcome and any preference the customer stated. You decide what is passed and nothing else is.
Can this pause a campaign?
Yes. An open Tidio conversation can set a Braze attribute that your campaigns filter on, which keeps promotions away from customers who are waiting on an answer.
Is the Braze integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Braze integration.