Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Campaign Monitor Commerce integration
Catch the hesitating shopper in chat before the recovery email has to do the work.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Campaign Monitor Commerce
Save the cart in real time
A shipping or sizing question answered in Tidio stops the cart being abandoned, which is cheaper than recovering it by email afterwards.
Tell the campaign what happened
Why a shopper hesitated is passed to Campaign Monitor Commerce, so the follow up answers the objection rather than repeating the offer.
Handle order questions
Order and delivery data reaches the conversation, so where is my parcel is answered without opening a support ticket.
Recognize the repeat buyer
Purchase history from Campaign Monitor Commerce lets an agent treat a regular customer differently from a first time visitor.
Overview
Campaign Monitor Commerce builds email around what people buy: abandoned carts, first orders, repeat purchases. A chat catches the same shopper earlier, while they are still on the page. Connected through Zapier or the Tidio API, Tidio answers the question that stalled the checkout and passes back what it learned, so the Campaign Monitor Commerce follow up matches the reason someone hesitated instead of guessing.
Key features
- Answer before the cart is abandoned so a recovery email is not the first response a shopper gets
- Send the reason back so the follow up answers the objection that stopped the order
- Open the chat with the order using the purchase history behind your campaigns
- Hold back the wrong email when a shopper already has an open conversation
Campaign Monitor Commerce
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Campaign Monitor Commerce in minutes
1
Connect Tidio and Campaign Monitor Commerce
Link the two with Zapier or the Tidio API and choose which commerce data the chat is allowed to read and write.
2
Decide what the chat feeds back
Map conversation outcomes to the events and attributes your Campaign Monitor Commerce journeys already use.
3
Sell in the moment
Questions are answered while the shopper is on the page, and the email that follows fits what they said.
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Frequently asked questions
Common questions about the Campaign Monitor Commerce integration
How is this different from an abandoned cart email?
It happens earlier. Tidio answers while the shopper is still on the page, and Campaign Monitor Commerce only has to follow up with the ones who leave anyway, this time with the reason attached.
What data moves between the two?
The fields you map, usually order history, cart contents and conversation outcomes. Campaign Monitor Commerce keeps the commerce record and the campaigns.
Is the Campaign Monitor Commerce integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Campaign Monitor Commerce integration.