Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Customer.io integration
Send chat events to Customer.io so messaging reacts to what people actually said.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Customer.io
Trigger from a conversation
A question about upgrading becomes a Customer.io event, so the campaign built for that moment starts while the interest is fresh.
Answer the message they received
The Customer.io emails and push messages sent to a customer are visible in Tidio, so an agent knows exactly which one is being questioned.
Hold the send
An open complaint in Tidio can set a Customer.io attribute that campaigns filter on, so a promotion does not arrive at the worst moment.
Keep attributes accurate
Preferences and details given in a chat update the Customer.io profile, so segmentation reflects what customers told a person.
Overview
Customer.io sends messages based on what people do in your product, and a conversation is one of the clearest things they do. Connected to Tidio through Zapier or the Tidio API, chats become events and attributes on the Customer.io profile, so a campaign can react to a question, a complaint or a purchase intent. Agents see the messages a customer received, so nobody answers an offer they cannot see.
Key features
- Send conversations as events so Customer.io campaigns can react to what was said
- See the messages they got with the Customer.io delivery history next to the chat
- Update the profile with attributes captured during a conversation
- Suppress the wrong send while the customer has an open issue with your team
Customer.io
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Customer.io in minutes
1
Connect Tidio and Customer.io
Link them with Zapier, Make or the Tidio API using a Customer.io key scoped to the people and events you want to touch.
2
Map chats to events
Choose which conversation moments become Customer.io events and which attributes are written to the profile.
3
Let the campaigns respond
Customer.io reacts to the conversation, and agents see what has already been sent.
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Frequently asked questions
Common questions about the Customer.io integration
What is sent to Customer.io?
The events and attributes you define, such as the topic of a conversation, its outcome and any preference stated. You decide what is passed and nothing else is.
Can support see what was sent?
Yes, if you map it. Delivery history from Customer.io in the chat means an agent can answer a question about an email without asking the customer to forward it.
Is the Customer.io integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Customer.io integration.