Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Dotdigital integration
Collect email and SMS consent in chat and put people into the right Dotdigital program.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Dotdigital
Sign up for the right channel
A customer who wants delivery updates by text and offers by email is recorded that way in Dotdigital, instead of everything being lumped into one opt in.
Start the program that fits
The conversation enrolls someone in the Dotdigital automation built for what they asked about, so the sequence begins with the right message.
Hold the campaign
An open complaint can suppress that contact in Dotdigital, which avoids the promotional email that turns a small problem into a public one.
Recover the cart in two channels
A shopper helped in chat can be followed up by Dotdigital email or SMS if they still leave, with the reason they hesitated already recorded.
Overview
Dotdigital sends across email, SMS and push, and each of those needs consent you can prove. Connected to Tidio through Zapier or the Tidio API, a conversation is where that consent is given and recorded, the address book is chosen by what the customer asked about, and an automation program can be started from the chat. Support issues can also suppress a send, so a campaign does not arrive during a complaint.
Key features
- Capture consent per channel so a Dotdigital SMS opt in is separate from email
- Choose the address book based on the topic the conversation was about
- Start a program from a chat and let Dotdigital run the sequence from there
- Suppress during an issue so a campaign does not land in the middle of a complaint
Dotdigital
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Dotdigital in minutes
1
Connect Tidio and Dotdigital
Link them with Zapier, Make or the Tidio API and choose the Dotdigital address books and programs a conversation may use.
2
Record consent properly
Decide what counts as an opt in for each channel and which Dotdigital fields store it.
3
Let the automation run
Dotdigital sends across email and SMS, working from data the conversation keeps accurate.
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Frequently asked questions
Common questions about the Dotdigital integration
Can consent be per channel?
Yes, and it should be. Email and SMS opt ins are stored separately in Dotdigital, so a customer who wants texts about delivery is not signed up for marketing email as well.
Can support stop a send?
Yes. An open conversation can set a suppression field that your Dotdigital programs check, so campaigns skip customers who are in the middle of a problem.
Is the Dotdigital integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Dotdigital integration.