Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Drift integration
Keep one customer record when Drift and Tidio are both in play, or bring the history across.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Drift
Recognize a returning visitor
Someone who talked to Drift on the marketing site is known when they open a chat in the product, so they are not treated as a first time visitor.
Split the traffic sensibly
Sales conversations can stay with Drift while support runs in Tidio, with contacts synced so neither team works from half a record.
Bring the transcripts along
Drift conversation history can be attached to the Tidio contact, so the context survives a change of tool.
Keep the CRM clean
One synchronized contact means the CRM gets a single record for the person rather than two leads that later have to be merged.
Overview
Plenty of companies end up running two chat tools: one on the marketing site, one on the product or the store. Connected through Zapier or the Tidio API, Drift and Tidio stop keeping separate versions of the same person. Contacts and conversation history can be passed between them, so a visitor who spoke to Drift last month is recognized in Tidio, and a team consolidating on one tool can move the record rather than abandon it.
Key features
- Share the contact record so Drift and Tidio are not tracking the same person twice
- Carry history across with past Drift conversations visible to the agent
- Route between the two so a marketing chat and a support chat reach the right team
- Move the data when you consolidate rather than leaving history behind in Drift
Drift
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Drift in minutes
1
Connect Tidio and Drift
Link them with Zapier or the Tidio API and choose which Drift contact and conversation fields are shared.
2
Decide who owns what
Set which conversations belong in Drift, which belong in Tidio and what is copied between them.
3
Work from one record
Agents see the history wherever the conversation started, and your CRM receives one contact.
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Frequently asked questions
Common questions about the Drift integration
Why run both tools?
Usually because different teams bought them. Syncing Drift and Tidio is the practical answer while that is true, so neither side is working from a partial record.
Can we migrate off Drift with this?
Yes. Contacts and conversation history can be exported through the API and attached in Tidio, so consolidating does not mean starting with an empty history.
Is the Drift integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Drift integration.