Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Drip integration
Record what shoppers say in chat as Drip events, and enroll them in the right workflow.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Drip
Turn a question into a workflow
Asking about sizing or restocking enrolls the shopper in the matching Drip workflow, so the follow up answers what they were actually unsure about.
Tag on what was said
Interests and objections from the conversation become Drip tags, which segment better than open and click data alone.
Answer with the order in view
The Drip subscriber record shows what a customer bought, so a delivery or returns question is answered without asking for an order number.
Rescue the cart properly
A shopper helped in chat who still leaves can be followed up by Drip with the reason they hesitated already recorded.
Overview
Drip builds ecommerce email around behavior, and a chat is behavior with words attached. Connected to Tidio through Zapier or the Tidio API, a conversation can record a custom event, apply the tag that describes the interest and enroll the shopper in the Drip workflow that fits. Order history from Drip reaches the agent, so a returning customer is answered with what they bought already in view.
Key features
- Record a Drip event so a conversation counts as behavior in your workflows
- Tag the real interest using what the shopper actually asked about
- Enroll in the right workflow instead of waiting for the next scheduled send
- Answer with order history from the Drip subscriber record next to the chat
Drip
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Drip in minutes
1
Connect Tidio and Drip
Link them with Zapier, Integrately or the Tidio API and pick the Drip tags, events and workflows a conversation may use.
2
Map chats to events
Decide which conversation moments record a Drip event, apply a tag or start a workflow.
3
Let the emails follow
Drip sends from data the chat keeps current, and agents see the subscriber record.
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Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Drip integration
What kind of events are worth recording?
The ones you would act on, such as asked about sizing, reported a problem or said they were ready to buy. Each becomes a Drip event you can build a workflow on.
Does this need custom code?
No. Zapier, Integrately and Make handle tagging and events in Drip. The Tidio API is there when you want a rule those platforms cannot express.
Is the Drip integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Drip integration.