Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Emarsys integration
Let support signals shape Emarsys segments, and answer with the loyalty record in view.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Emarsys
Treat a loyal customer as one
The Emarsys tier and points reach the conversation, so a long standing member is not offered the welcome discount for new shoppers.
Build segments from service
Complaints, returns and questions recorded in Tidio update the Emarsys contact, so a segment can exclude people who just had a bad week.
Stop the wrong campaign
An open issue can suppress the contact in Emarsys, which prevents a promotion arriving while a customer is waiting on an answer.
Answer with the send in view
Recent Emarsys messages are visible to the agent, so a question about an offer is answered from what the customer actually received.
Overview
Emarsys runs campaigns across email, mobile and web for retailers where the same customer is a shopper, a loyalty member and sometimes a complaint. Connected to Tidio through Zapier or the Tidio API, the two share what they know: an agent sees the loyalty tier and recent sends, and what happens in the conversation updates the Emarsys contact, so segments reflect service history rather than purchase data alone.
Key features
- See the loyalty tier so an Emarsys member is recognized as one in the chat
- Segment on service history with conversation outcomes written to the contact
- Hold a campaign while a customer has something unresolved with your team
- Answer the message they got using the Emarsys sends visible next to the chat
Emarsys
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Emarsys in minutes
1
Connect Tidio and Emarsys
Link them with Zapier, Make or the Tidio API and pick the Emarsys contact fields and segments a conversation may read or write.
2
Map what each side learns
Decide which loyalty and campaign data reaches the chat and which outcomes update the Emarsys contact.
3
Campaign with the full picture
Emarsys sends across channels, working from data that now includes the service history.
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Frequently asked questions
Common questions about the Emarsys integration
What does support add to Emarsys?
Signals it does not otherwise have, such as complaints, returns and stated preferences. Those become fields and segment criteria alongside the purchase data Emarsys already holds.
Can a chat pause a send?
Yes. An open conversation can set an Emarsys field that your campaigns filter on, so promotions skip customers in the middle of a problem.
Is the Emarsys integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Emarsys integration.