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Get more done with Tidio and Emerge integration
Answer rate and load questions from Emerge instead of trading emails with carriers.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Workflows
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Emerge
Answer the load question
Status, carrier and reference come from Emerge into the chat, so a shipper or a carrier gets the same answer without waiting for a reply.
Capture the quote request
Lane, equipment, weight and dates are collected in the conversation and raised in Emerge, so nothing has to be rekeyed from an email.
Support the carrier side
Carriers asking about an award or a rate are answered from the Emerge record, which is faster than the back and forth this usually takes.
Escalate what needs a person
A dispute or an exception is routed with its Emerge load reference attached, so the person who picks it up knows which shipment it is.
Overview
Emerge is where freight is quoted, awarded and tracked between shippers and carriers. The questions about a rate or a load usually arrive as email, which is where they wait. Connected to Tidio through Zapier or the Tidio API, the chat answers from Emerge: what the quoted rate is, which carrier took a load, where it stands. Requests for a spot quote are captured properly and raised in the platform.
Key features
- Answer where a load stands with the Emerge record instead of a phone call
- Take a spot quote request capturing the lane, weight and dates in the chat
- Tell carriers what they need so an award or a rate question is answered from Emerge
- Keep the negotiation in place since Emerge still runs the quoting and the awards
Emerge
Workflows
Tags
Workflow Automation
Lead Capture
How it works
Connect Emerge in minutes
1
Connect Tidio and Emerge
Link them with Zapier or the Tidio API, with access to the Emerge load, rate and carrier data the chat should use.
2
Decide what is answered
Choose which lookups run automatically and which requests are created in Emerge or routed to a person.
3
Keep freight moving
Emerge holds the quotes and awards, and the chat handles the questions around them.
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Frequently asked questions
Common questions about the Emerge integration
Can carriers use the chat?
Yes, if you open it to them. Answering rate and award questions from the Emerge record removes a large share of the email a freight desk handles every day.
Does this change how rates are agreed?
No. Quoting, bidding and awards stay in Emerge under your process. The conversation is a faster way to ask about them and to submit a request.
Is the Emerge integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Emerge integration.