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Get more done with Tidio and Google Contacts integration
Add the people you talk to into Google Contacts, so the shared address book is real.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Workflows
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Google Contacts
Save the person, not the note
Details given in a chat are written to Google Contacts, so the next person who needs to call them does not search an inbox.
Fix the record
When a customer corrects a number or a company name, the Google Contacts entry is updated rather than left wrong for another year.
Group by who they are
Customers, partners and suppliers can land in different Google Contacts labels, based on what the conversation was about.
Have it on the phone
Because it is in Google Contacts, the person is in the directory on every device the team already uses.
Overview
A shared address book only works if somebody keeps it up to date, which nobody does. Connected to Tidio through Zapier or the Tidio API, a conversation writes what it learns into Google Contacts: the name, the company, the phone number the customer just gave. Existing entries are updated rather than duplicated, so the directory your team calls from matches what customers actually told you.
Key features
- Create the contact from a chat so Google Contacts gains the person you just spoke to
- Update instead of duplicating by matching the existing Google Contacts record first
- Keep numbers current when a customer corrects a detail in the conversation
- Label by relationship so a Google Contacts group means something useful
Google Contacts
Workflows
Tags
Workflow Automation
Lead Capture
How it works
Connect Google Contacts in minutes
1
Connect Tidio and Google Contacts
Link them with Zapier or the Tidio API and choose which Google Contacts labels and fields a conversation may write.
2
Set the matching rule
Decide how an existing Google Contacts record is found, usually by email, so nothing is duplicated.
3
Let the directory build itself
Google Contacts stays the address book, kept current by the conversations you were having anyway.
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Frequently asked questions
Common questions about the Google Contacts integration
Will this create duplicates?
Not if you match first. The usual setup looks for an existing Google Contacts entry by email and updates it, creating a record only when there is none.
Is this a substitute for a CRM?
For a small team it can be enough. If you run a CRM, Google Contacts is still useful as the directory people dial from, and both can be updated from the same conversation.
Is the Google Contacts integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Google Contacts integration.