Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Emma integration
Add people to the right Emma group from a chat and keep the audience current.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Emma
Sort the audience as you talk
A visitor is added to the Emma group that fits their question, so the audience is built from what people said rather than one big list.
Keep the details right
Names, locations and preferences captured in a chat update the Emma subscriber, which is what makes a personalized mailing accurate.
Handle the opt out
When somebody asks an agent to stop emailing, the change happens in Emma, so the next send does not undo the promise.
Answer from the mailing
The recent Emma campaigns a person received are visible in the chat, so an agent knows which message they are replying to.
Overview
Emma organizes an audience into groups and sends to them, and the fastest way to learn which group somebody belongs in is to ask them. Connected to Tidio through Zapier or the Tidio API, a conversation adds the subscriber to the Emma group that matches what they were asking about, updates the fields you use for personalization, and removes anyone who says they would rather not hear from you.
Key features
- Add to the right group based on what the Emma subscriber asked about in chat
- Fill the fields you send on so an Emma mailing can be specific rather than generic
- Remove people politely when they tell an agent they want out
- See what they received with recent Emma mailings next to the conversation
Emma
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Emma in minutes
1
Connect Tidio and Emma
Link them with Zapier, Integrately or the Tidio API and choose which Emma groups and fields a conversation may write to.
2
Map topics to groups
Decide which questions place somebody in which Emma group, and what triggers a removal.
3
Send to a current audience
Emma keeps the mailings, working from groups the conversations keep accurate.
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Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Emma integration
Which Emma groups should a chat use?
Keep it to a handful that map onto real interests. The point is that somebody joins the group their question implies rather than a general list nobody segments.
Do we need a developer?
No. Zapier, Integrately and Make cover adding and updating Emma subscribers. The Tidio API is there for anything more specific you need.
Is the Emma integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Emma integration.