Fill your community events from chat and keep the members you meet there.
Get more done with Tidio and Facebook integration
Follow up Facebook lead ads in chat and keep audiences honest with what conversations reveal.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Social Media
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Facebook
Reach the lead while it is warm
A Facebook lead ad submission triggers a Tidio message quickly, which is the whole game with paid leads that go cold in an hour.
Answer for the ad they saw
The Facebook campaign and creative behind a visit reach the conversation, so an agent talks about the offer that was actually promised.
Stop paying for the sale twice
A purchase confirmed in a chat can remove the person from a Facebook audience, so the budget goes to people who have not bought.
Get the hard questions to a person
Questions coming out of Facebook activity can be routed into the inbox, where they are answered rather than lost in a notification list.
Overview
Facebook is where a lot of your traffic and leads come from, and the connection worth building is with the advertising side of it. Connected to Tidio through Zapier or the Tidio API, a Facebook lead ad submission can start a conversation in minutes, the campaign that produced a visit is visible to the agent, and audiences can be updated when a chat proves somebody already bought or already complained.
Key features
- Answer a lead ad fast with the Facebook submission opening a conversation
- Know which campaign brought them so the reply matches the Facebook ad they clicked
- Keep audiences accurate by excluding buyers and unhappy customers
- Handle comments and questions by routing what needs a person to the inbox
Social Media
Tags
Messaging
Omnichannel Inbox
How it works
Connect Facebook in minutes
1
Connect Tidio and Facebook
Link them with Zapier, Make or the Tidio API and choose which Facebook lead forms, campaign data and audiences are in scope.
2
Set the rules
Decide what a lead ad submission triggers and which chat outcomes update a Facebook audience.
3
Work leads in one place
The conversation happens in Tidio, and Facebook keeps the campaigns and the audiences.
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Frequently asked questions
Common questions about the Facebook integration
What about Messenger and Instagram?
Those are channels you add in the Tidio panel, so messages arrive in the inbox directly. This page is about the advertising and page side of Facebook, which is wired up through Zapier or the API.
Which Facebook data reaches the chat?
The fields you map, such as the lead form answers, the campaign, the ad set and the creative. Facebook keeps the campaign management and reporting.
Is the Facebook integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Facebook integration.