Fill your community events from chat and keep the members you meet there.
Get more done with Tidio and Snapchat integration
Follow up on Snapchat lead gen submissions in Tidio while the ad is still fresh.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Social Media
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Snapchat
Reply while they remember the ad
A Snapchat submission opens a conversation the same hour, with the campaign already attached.
Answer about the offer
Knowing which Snapchat creative they saw means answering the right question.
Report chat-assisted conversions
Sending outcomes back shows which campaigns produce customers rather than form fills.
Suppress people who bought
A purchase can update the Snapchat audience so the ads stop.
Overview
Snapchat reaches an audience that responds fast and loses interest faster, which makes the gap between a lead gen submission and a reply the thing that matters most. Pushing Snapchat submissions into Tidio means somebody, or an automated message, reaches the person the same hour with the campaign context attached. Conversion events can go back so the campaigns are judged on conversations, not just form fills.
Key features
- Lead gen forms into chat Snapchat submissions land in Tidio ready for follow-up.
- Campaign context attached Know which ad and offer brought them in.
- Fast follow-up Minutes rather than a daily export.
- Conversions sent back Snapchat learns which chats ended in a sale.
Snapchat
Social Media
Tags
Messaging
Omnichannel Inbox
How it works
Connect Snapchat in minutes
1
Connect Snapchat and Tidio
Zapier, Integrately or Make can pass lead gen submissions, or the Tidio API can create the contact.
2
Map the fields
Name, contact detail and campaign. Store them as attributes on the conversation.
3
Send outcomes back
Conversions and audience suppression go to Snapchat, which stays the ad platform.
Discover more integrations
All Integrations
Follow up Facebook lead ads in chat and keep audiences honest with what conversations reveal.
Answer member questions from Hivebrite and sign people up for events in the chat.
Get the social messages that need a real answer out of Hootsuite and into the inbox.
Use Tidio to unify your Instagram DMs, mentions and replies for smooth, personal support.
Bring LinkedIn lead gen form submissions into Tidio and follow up in the same hour.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Snapchat integration
How quickly does the follow-up need to happen?
Within the hour, and sooner is better. Snapchat traffic is mobile and impulsive, and a submission followed up the next morning is talking to somebody who has forgotten which ad they tapped. Speed is most of what you control here.
Should the first message be automated?
Often yes, because a fast automated message that asks one useful question beats a slow human one. Keep it short, mention the offer they responded to, and hand to a person as soon as they reply with anything unexpected.
Is the Snapchat integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Snapchat integration.