Fill your community events from chat and keep the members you meet there.
Get more done with Tidio and Hootsuite integration
Get the social messages that need a real answer out of Hootsuite and into the inbox.
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Integration availability depends on your Tidio plan.
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Category
Social Media
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Hootsuite
Handle the complaint properly
A mention picked up in Hootsuite reaches support with the customer's history, so the reply is informed rather than defensive.
Split social from support
Marketing keeps the campaigns in Hootsuite while questions and complaints route to the people whose job it is to answer them.
Say something publicly
When a conversation shows a wider problem, a Hootsuite post can be scheduled so everyone hears it, not just the person who asked.
Recognize them anywhere
Social contact recorded against the same customer means an agent knows this is the third time this week, whatever channel was used.
Overview
Hootsuite is where social posts are scheduled and mentions are watched, and some of what arrives there is not social media at all: it is a support question or a complaint that deserves a proper reply. Connected to Tidio through Zapier or the Tidio API, those can be routed into the inbox with the customer attached, and a post can be scheduled from a conversation when something needs saying publicly.
Key features
- Route mentions that need help from Hootsuite into the inbox where support works
- Answer with the history so a social complaint is not handled without context
- Schedule the public reply by creating a Hootsuite post from a conversation
- Keep one record so social contact is on the same customer history
Hootsuite
Social Media
Tags
Messaging
Omnichannel Inbox
How it works
Connect Hootsuite in minutes
1
Connect Tidio and Hootsuite
Link them with Zapier or the Tidio API and choose which Hootsuite streams and profiles are involved.
2
Decide what routes where
Map the mentions and messages that need support to the inbox, and leave campaign work in Hootsuite.
3
Answer in the right place
Support replies from the inbox, and Hootsuite still owns publishing and scheduling.
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We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Hootsuite integration
Does this replace social publishing?
No. Hootsuite keeps the calendar, the scheduling and the monitoring. The integration is about getting the messages that need a support answer to the people who can give one.
Which mentions should be routed?
Usually direct messages and anything matching your support keywords. Marketing engagement stays in Hootsuite, where it belongs.
Is the Hootsuite integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Hootsuite integration.