See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and Fullstory integration
See what the customer just did with Fullstory before you ask them to describe it.
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Contact sales
Integration availability depends on your Tidio plan.
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Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Fullstory
Watch instead of asking
The Fullstory session for that visitor is linked in the conversation, so an agent can see the failed step rather than reconstructing it through questions.
Step in when they struggle
Rage clicks or a repeated error in Fullstory can trigger a Tidio message, which reaches the customer at the moment they were about to leave.
Give engineering something real
A bug report that carries the Fullstory session is a report somebody can actually act on, instead of a description of what a customer thought happened.
Find the pattern
Fullstory signals attached to conversations show which page or step produces the most contact, which is a better roadmap than a hunch.
Overview
Fullstory records what happened on the page: the dead click, the failed form, the third attempt at checkout. Connected to Tidio through Zapier or the Tidio API, that reaches the conversation, so an agent opens with the session in view instead of asking somebody to explain their own browsing. Frustration signals can also start the chat, which is the difference between a rescued order and an abandoned one.
Key features
- Open the session from the chat so the agent watches what happened in Fullstory
- Reach out on frustration when Fullstory sees rage clicks or repeated failures
- Stop asking people to explain since the steps they took are already recorded
- Report the real bug with a Fullstory session attached to the ticket
Fullstory
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Fullstory in minutes
1
Connect Tidio and Fullstory
Link them with Zapier or the Tidio API so the Fullstory session for a visitor can be matched to the person in the conversation.
2
Choose the signals
Decide which Fullstory events reach the chat and which of them are worth starting a conversation over.
3
Answer with the evidence
Fullstory keeps the recordings, and the conversation is where they get used.
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Let ChartMogul revenue signals start the conversation, and answer with the account's value in view.
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Frequently asked questions
Common questions about the Fullstory integration
How is a session matched to a conversation?
By the identifier you already pass, usually an email or a user id set on both sides. That is enough to link the Fullstory session to the person in the chat.
Is recording sessions a privacy problem?
That is a Fullstory configuration question, and the masking rules you set there apply. The integration only links to the session it is allowed to see.
Is the Fullstory integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Fullstory integration.