See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and Grafana integration
Warn customers when Grafana sees a problem, and mark the graph when support volume jumps.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Grafana
Get ahead of the messages
A Grafana alert can post a notice in the chat before the queue fills, which turns one incident into far fewer conversations.
Tell agents what is happening
The Grafana alert name and the affected service reach the inbox, so answers are consistent instead of improvised.
Put the customer signal on the graph
Writing a Grafana annotation when conversations spike shows engineering exactly when users felt the problem.
Close it out
When Grafana resolves the alert, the notice comes down and the customers who wrote in can be told it is fixed.
Overview
Grafana is where teams watch whether the platform is behaving. Connected to Tidio through Zapier or the Tidio API, an alert can change what the chat says before customers start writing, and it works the other way too: a spike in conversations can be written to Grafana as an annotation, so the graph shows when customers noticed something the metrics only hinted at.
Key features
- Warn during an incident as soon as a Grafana alert fires rather than after
- Brief the agents with what Grafana says is affected and since when
- Annotate the graph so Grafana shows when support volume jumped
- Clear the notice when the Grafana alert resolves
Grafana
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Grafana in minutes
1
Connect Tidio and Grafana
Link them with Zapier or the Tidio API and choose which Grafana alerts may change the chat and which data is annotated.
2
Decide what each alert does
Map Grafana alerts to a customer notice, an internal briefing or both, and set the behavior on recovery.
3
Communicate through it
Grafana keeps the monitoring, and the chat reflects what it knows while it matters.
Discover more integrations
All Integrations
Put conversation data into the analytics workflows your data team already runs.
Start the conversation the behavior asks for, and send chat events back to your product data.
Tell customers about a network problem before they arrive in chat to report it.
Answer do-you-cover-my-area questions in chat and send addresses where the field work starts.
Let ChartMogul revenue signals start the conversation, and answer with the account's value in view.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Grafana integration
Which alerts should reach customers?
Only the ones a customer would notice. Most teams map a small set of Grafana alerts to a notice and let everything else brief the agents.
Why annotate Grafana from a chat?
Because the metrics do not always show what users experienced. An annotation when conversations spike gives engineering the exact time customers started complaining.
Is the Grafana integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Grafana integration.