See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and Heap integration
See what someone did in the product before they wrote in, using Heap.
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Integration availability depends on your Tidio plan.
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Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Heap
Start from what they tried
The Heap events for that user show what they clicked before writing in, so an agent picks up at the failed step rather than asking them to explain.
Answer the real question
If Heap shows somebody never reached the settings page, the answer is different from the one you would give a user who did and it did not work.
Offer help at the drop off
A Heap segment for users who abandoned onboarding can trigger a message, which reaches people who would never have started a chat themselves.
Show support in the product data
Conversations written back as Heap events mean a funnel report shows where users had to ask for help to get through.
Overview
Heap records every click and step in your product, so it already knows what a customer was doing before they gave up and opened a chat. Connected to Tidio through Zapier or the Tidio API, that reaches the agent: the step they failed, the feature they never found, the funnel they dropped out of. Conversations can go back as Heap events, so the behavioral data includes the moment somebody asked for help.
Key features
- See the last steps with the Heap event history for that user in the chat
- Know where they got stuck using the funnel Heap says they dropped out of
- Reach out on behavior when a Heap segment shows somebody struggling
- Send chats back as events so Heap knows when people needed help
Heap
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Heap in minutes
1
Connect Tidio and Heap
Link them with Zapier or the Tidio API so a Heap user can be matched to the person in the conversation.
2
Choose what is shown
Decide which Heap events, properties and segments reach the chat and which behavior starts a message.
3
Answer with the behavior
Heap keeps the analytics, and the conversation is where it becomes useful to a customer.
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Frequently asked questions
Common questions about the Heap integration
How is a Heap user matched to a chat?
By the identity you already set, usually an email or a user id passed to both. That is enough to bring the right event history into the conversation.
How much history is useful?
The last handful of events is usually enough. A full Heap history is too much to read while a customer is waiting, so most teams pass a short summary.
Is the Heap integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Heap integration.