Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Iterable integration
Feed Iterable the events from Tidio chats and trigger the right lifecycle message.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Iterable
Trigger on what was said
A question asked in Tidio becomes an Iterable custom event, so the follow up message answers the thing the person was actually looking at.
Keep the profile honest
A corrected address, a new phone number or a changed preference given in chat is written to the Iterable user profile right away.
Stop the awkward send
An open complaint can suppress an Iterable promotion, so nobody gets a discount offer while their order is still missing.
Catch churn signals early
Repeated support contacts are a churn signal, and as Iterable events they can start a retention flow instead of sitting in a report.
Overview
Iterable sends the email, SMS, push and in-app messages that make up a lifecycle program, and it is only as good as the events it receives. Conversations are a rich source of those: what someone asked about, what went wrong, whether they were happy at the end. Connected through Zapier or the Tidio API, a Tidio chat can update the Iterable user profile and fire a custom event, so the next message reflects the conversation instead of ignoring it.
Key features
- Chat events reach Iterable a conversation fires an Iterable custom event
- Profiles stay current details given in chat update the Iterable user
- Campaigns aware of support an unresolved issue can hold a promotion back
- Preferences honored an opt-out in chat updates Iterable subscriptions
Iterable
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Iterable in minutes
1
Connect Tidio and Iterable
Link them with Zapier or the Tidio API and match the chat visitor to their Iterable user by email or user ID.
2
Choose the events
Decide which conversation outcomes become Iterable custom events and which ones update the profile.
3
Let Iterable do the sending
Campaigns, journeys and channels stay in Iterable, triggered by what the conversation reported.
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Frequently asked questions
Common questions about the Iterable integration
What identifier should we match on?
Whatever Iterable already uses as the primary key, usually email or user ID. Send the same one from the chat, or you will create a second Iterable profile for a customer you already have.
Can support pause a campaign?
Yes, and it is worth doing. A flag set from the conversation can hold an Iterable send while a complaint is open, which prevents the marketing message that arrives at the worst possible moment.
Is the Iterable integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Iterable integration.