Send a document for signature from the chat and answer where it is without leaving it.
Get more done with Tidio and JotForm integration
Route JotForm submissions into Tidio and pick the conversation up from there.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Workflows
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and JotForm
Turn a request into a ticket
A JotForm support request opens a Tidio conversation carrying every field, so the first reply adds something rather than asking for details already given.
Follow up on a lead form
A demo or contact request submitted through JotForm can start a conversation while the person is still on the site and still interested.
Chase an order question
A JotForm payment entry can open a conversation about delivery or an invoice, which is where those questions were always going to end up.
Handle applications in order
Job or program applications from JotForm arrive as tickets with the answers attached, so screening happens in one place instead of an inbox.
Overview
JotForm collects the structured things: applications, support requests, event signups, payment orders. What it cannot do is answer a follow up question, which is where most submissions stall. Connected through Zapier or the Tidio API, a JotForm submission can open a Tidio conversation with the answers already attached, so the person who submitted it gets a reply rather than a confirmation page and silence.
Key features
- Submissions become conversations a JotForm entry opens a Tidio chat with its answers
- No retyping the answers JotForm fields arrive as context on the ticket
- Faster first reply the form goes straight to whoever handles that topic
- Payment forms followed up a JotForm order can start the conversation about it
JotForm
Workflows
Tags
Workflow Automation
Lead Capture
How it works
Connect JotForm in minutes
1
Connect Tidio and JotForm
Link them with Zapier or the Tidio API, or point a JotForm webhook at your own handler.
2
Map the fields
Decide which JotForm answers become the conversation and which become tags or attributes on the visitor.
3
Reply in Tidio
The submission is a conversation from that point on, with the JotForm record kept as the original.
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Frequently asked questions
Common questions about the JotForm integration
Do submissions stay in JotForm?
Yes. JotForm keeps every submission and its files as the original record. The conversation carries a copy of what matters, so the two do not compete.
What about file uploads?
Pass the JotForm file link rather than the file itself. The agent opens it from the conversation, and you avoid duplicating large attachments across two systems.
Is the JotForm integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the JotForm integration.