See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and LiveRamp integration
Send chat audiences to LiveRamp and match Tidio visitors to the customers you already know.
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Integration availability depends on your Tidio plan.
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Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and LiveRamp
Build audiences from conversations
People who asked about a product and did not buy become a LiveRamp segment worth targeting.
Suppress converted customers
A purchase after a chat updates the audience, so the ads stop.
Recognize returning customers
Identity resolution means a visitor in chat can be matched to the account you already hold.
Keep consent consistent
Consent signals sent to LiveRamp mean an opt-out in chat is honored downstream.
Overview
LiveRamp resolves who somebody is across channels and activates audiences from it. Conversations are a signal most audience work ignores: the people who asked a question and did not buy, the ones who complained, the ones who converted after a chat. Pushing those segments to LiveRamp means advertising can act on them, and reading resolved identities back means Tidio can tell that a visitor and a known customer are the same person.
Key features
- Chat segments into audiences Conversation outcomes become a LiveRamp segment.
- Suppress people who converted Stop paying to reach customers who bought after a chat.
- Resolved identity in view LiveRamp links the visitor to the customer you already hold.
- Consent travels with the data Opt-outs are applied before anything is activated.
LiveRamp
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect LiveRamp in minutes
1
Connect Tidio and LiveRamp
Zapier, Integrately or Make can move segment files, or the Tidio API can export the audience on a schedule.
2
Decide the segment rules
Asked and did not buy, converted after a chat, complained. Keep the list short and specific.
3
Activate through LiveRamp
Resolution, distribution and permissions stay with LiveRamp, which is the identity layer.
Discover more integrations
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Put conversation data into the analytics workflows your data team already runs.
Start the conversation the behavior asks for, and send chat events back to your product data.
Tell customers about a network problem before they arrive in chat to report it.
Answer do-you-cover-my-area questions in chat and send addresses where the field work starts.
Let ChartMogul revenue signals start the conversation, and answer with the account's value in view.
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We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the LiveRamp integration
What data actually leaves Tidio?
Whatever you put in the segment, which should be the minimum that allows a match: usually a hashed email and a segment label. Message content has no place in an audience file. Write the field list down before the first export and review it whenever the rules change.
Does an opt-out in chat reach the ad platforms?
Only if you send it. Consent and suppression are their own sync, not a side effect of the audience upload, so pass the opt-out to LiveRamp as a suppression the same way you pass the audience. Otherwise the person keeps seeing the ads.
Is the LiveRamp integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the LiveRamp integration.