See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and LogicMonitor integration
Tell customers about an outage in Tidio the moment LogicMonitor fires the alert.
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Integration availability depends on your Tidio plan.
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Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and LogicMonitor
Warn customers during an incident
A LogicMonitor alert can add a notice to the chat widget, which cuts the volume of identical questions.
Give agents the current status
Severity and affected device stop agents guessing at what customers are seeing.
Cut duplicate reports
Conversations opened during a known alert can be grouped instead of triaged one by one.
Follow up when it clears
The cleared alert can trigger a message to everyone who wrote in about it.
Overview
LogicMonitor knows something is wrong before the first customer does, and support is where the questions arrive. Passing LogicMonitor alerts into Tidio means the chat widget can carry a notice, agents can see which service is degraded, and nobody tells a customer everything is fine while a device is down. When the alert clears, the notice comes down. LogicMonitor stays the monitoring system and the source of truth about state.
Key features
- Alerts reach support fast A LogicMonitor alert can post a notice into Tidio.
- Agents see what is degraded The affected service and its severity, not a rumor.
- Notices clear themselves When the alert clears, the message comes down.
- One story for customers Everyone answering says the same thing during an incident.
LogicMonitor
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect LogicMonitor in minutes
1
Connect LogicMonitor and Tidio
A LogicMonitor alert webhook posts to Tidio, or Zapier, Integrately or Make carries the alert across.
2
Choose which alerts matter
Customer-facing services only. An internal disk warning is not a chat notice.
3
Clear on recovery
The cleared alert removes the notice, so nothing stale is left in the widget.
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Frequently asked questions
Common questions about the LogicMonitor integration
Which LogicMonitor alerts should reach customers?
Very few. Pick the handful of services a customer would notice, and route everything else to the internal view for agents. A widget that announces every warning trains people to ignore it, which is worse than saying nothing during the incident that matters.
Can agents acknowledge an alert from chat?
It is possible, but think about whether you want it. Acknowledging in LogicMonitor changes the on-call picture, and an agent handling a customer is not the person making that call. Reading the state is the useful part.
Is the LogicMonitor integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the LogicMonitor integration.