See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and Looker integration
Report on Tidio conversations in Looker, and let a threshold crossing start an alert.
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Contact sales
Integration availability depends on your Tidio plan.
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Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Looker
Explain support volume
Looker can show which release, page or campaign produced the conversations you got last week.
Turn a threshold into an action
A Looker query crossing a line can add a notice to the widget or alert the team on shift.
Measure chat against revenue
Conversations sitting next to orders show what support is actually worth.
Replace the Monday export
Scheduled Looker deliveries put the support numbers where people already read them.
Overview
Looker is where the numbers get explained. Support has numbers worth explaining: how many conversations a release caused, which pages produce questions, what the refund rate looks like after a change. Sending Tidio data into Looker puts those next to revenue and product usage, in the model your analysts already trust. The other direction works too: a Looker query that crosses a threshold can open a conversation instead of sitting on a dashboard.
Key features
- Support data in the model Conversation volumes and outcomes land in Looker alongside revenue.
- Alerts that reach people A Looker threshold can post a notice into Tidio.
- One definition of a metric Looker decides what a resolved conversation means.
- Scheduled instead of manual Deliveries replace somebody exporting a CSV every Monday.
Looker
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Looker in minutes
1
Connect Tidio and Looker
Zapier, Integrately or Make can move the data, or the Tidio API can export conversations into the warehouse Looker reads.
2
Agree the metrics
Define a resolved conversation once, in the Looker model, so every report says the same thing.
3
Send results back
A Looker threshold can post to Tidio, so a number becomes a notice or an alert.
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Put conversation data into the analytics workflows your data team already runs.
Start the conversation the behavior asks for, and send chat events back to your product data.
Tell customers about a network problem before they arrive in chat to report it.
Answer do-you-cover-my-area questions in chat and send addresses where the field work starts.
Let ChartMogul revenue signals start the conversation, and answer with the account's value in view.
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Frequently asked questions
Common questions about the Looker integration
Does Looker read conversations directly?
Usually not. Looker reads your warehouse, so the practical path is exporting Tidio conversation data into the warehouse on a schedule and modeling it there. That also means the support numbers get the same governance as everything else, instead of living in a separate tool.
What is worth sending to Looker?
Counts and outcomes, not transcripts. Conversation volume, first response time, tags, outcome and the page it started on answer most questions. Message content belongs in Tidio, where the access controls are made for it.
Is the Looker integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Looker integration.