See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and New Relic integration
Let a New Relic alert put an honest notice in the Tidio widget while you fix it.
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Integration availability depends on your Tidio plan.
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Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and New Relic
Warn customers during an incident
A New Relic alert can add a notice to the widget, which cuts a wave of identical questions.
Brief agents automatically
Severity and affected service reach the people answering, without a manual message.
Group duplicate reports
Conversations opened during a known incident can be handled together.
Follow up on resolution
A closed incident can message everyone who reported it.
Overview
New Relic sees the error rate climb before the first customer writes in, and support is where the writing in happens. Passing New Relic incidents to Tidio means the widget can carry a notice, agents can see which service is affected, and the team stops telling customers everything looks fine. When the incident closes, the notice clears and the people who wrote in can be told. New Relic stays the source for what is happening.
Key features
- Incidents reach support A New Relic alert posts a notice into Tidio.
- Agents know what is broken The affected service and its severity, not a rumor.
- Notices clear on resolve A closed New Relic incident removes the message.
- One version of events Everyone answering says the same thing.
New Relic
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect New Relic in minutes
1
Connect New Relic and Tidio
A New Relic webhook posts to Tidio, or Zapier, Integrately or Make carries the incident across.
2
Pick the alert conditions
Only the ones a customer would notice. Internal noise belongs in the on-call channel.
3
Clear and follow up
Closing the incident removes the notice and can message the people affected.
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Frequently asked questions
Common questions about the New Relic integration
Which New Relic alerts should customers see?
The small number that affect something a customer does: checkout failing, login failing, the app being slow. A widget that announces every alert condition teaches people to ignore it, and then the one that mattered gets ignored along with the rest.
Can agents close an incident from chat?
They should not. Acknowledging or closing in New Relic changes what the on-call rotation sees, and the agent handling a customer is not the person judging whether the system recovered. Reading the state is where the value is.
Is the New Relic integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the New Relic integration.