Send a document for signature from the chat and answer where it is without leaving it.
Get more done with Tidio and OptimoRoute integration
Answer delivery questions in Tidio with the OptimoRoute stop and driver status in view.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Workflows
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and OptimoRoute
Answer where the driver is
The OptimoRoute stop and its planned window turn a vague question into a time.
Reschedule in the conversation
A window agreed in chat is written back for the route to absorb.
Settle a delivery dispute
Proof of delivery from OptimoRoute ends the argument with a photo or a signature.
Get ahead of a failed drop
A failed stop can start a conversation before the customer complains.
Overview
OptimoRoute plans the route and knows where the driver is against it. Every delivery day produces the same conversation: where is my order, can it come later, why did nobody arrive. Reading OptimoRoute into Tidio gives whoever answers the stop, its planned window and its status, so the answer is specific. A rescheduled or failed stop can also open a conversation before the customer writes in.
Key features
- Stop status in the chat The OptimoRoute stop, its window and its state.
- Proof of delivery Signatures and photos answer a disputed drop.
- Failed stops surfaced A failure can open the conversation first.
- Reschedules written back A new window agreed in chat reaches OptimoRoute.
OptimoRoute
Workflows
Tags
Workflow Automation
Lead Capture
How it works
Connect OptimoRoute in minutes
1
Connect OptimoRoute and Tidio
Zapier, Integrately or Make links the two, or the Tidio API and an OptimoRoute webhook do it directly.
2
Match on the order
The order reference ties the conversation to the OptimoRoute stop, so ask for it early.
3
Write changes back
Reschedules and cancellations go to OptimoRoute and the route is planned again.
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Frequently asked questions
Common questions about the OptimoRoute integration
How precise should the time be?
Give the planned window, not a live minute count. OptimoRoute plans a route that changes as the day goes, and a promise of ten minutes that becomes forty is worse than a window that holds. Update the window if the plan changes materially.
Can a customer reschedule themselves?
They can ask, and the chat can capture it. Whether it is accepted depends on the route, so have the conversation confirm rather than promise: OptimoRoute decides whether tomorrow afternoon is possible, and the customer hears yes or an alternative.
Is the OptimoRoute integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the OptimoRoute integration.