Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Oracle Responsys integration
Keep Oracle Responsys campaigns and suppression aligned with Tidio conversations.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Oracle Responsys
Honor an opt-out immediately
A request to stop reaches Oracle Responsys as suppression, not a note for later.
Fix the profile once
A corrected name or address updates the Responsys record, not only the chat.
Answer about a campaign
The agent can see which Oracle Responsys message the customer is quoting.
Trigger the right program
A conversation outcome can launch the program that fits the situation.
Overview
Oracle Responsys runs cross-channel campaigns for large programs, where a mistake reaches a lot of people at once. Conversations are the cheapest source of correction: somebody says they already bought, or that they want to stop hearing from you, or that the last message was wrong. Connecting Oracle Responsys to Tidio turns those into profile updates and suppression rather than a note an agent hopes marketing reads.
Key features
- Opt-outs applied properly A request in chat updates the Responsys profile.
- Profile updates from chat Corrected details reach Oracle Responsys once.
- Campaign history in view See what the customer was sent before replying.
- Programs stay in Responsys Campaign logic and scheduling are unchanged.
Oracle Responsys
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Oracle Responsys in minutes
1
Connect Oracle Responsys and Tidio
Zapier, Integrately or Make links the two, or the Tidio API can push profile and suppression updates.
2
Map the profile fields
Only the ones a conversation can legitimately correct, plus opt-in status.
3
Keep programs in Responsys
Oracle Responsys decides what sends and when. The chat updates the profile.
Discover more integrations
All Integrations
Answer event questions in chat and turn the people asking them into registered attendees.
Send chat leads into Act-On and let the right email program start on its own.
Seamlessly sync customer data and automate lead capture with ActiveCampaign's email marketing platform.
Turn the customers who already like you into ambassadors, straight from the chat.
Collect SMS opt-ins in chat and keep consent honest across both channels.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Oracle Responsys integration
How fast should an opt-out apply?
As fast as your process allows, and same day at worst. An opt-out taken in a conversation and applied a week later means the customer receives the thing they asked to stop, which is both a complaint and a compliance problem. Push it to Oracle Responsys immediately.
Should chat write to profile lists?
To a narrow set of fields, yes. Contact detail corrections and opt-in status are worth taking from a conversation. Segment membership and program state belong to marketing, and letting a chat change them makes Oracle Responsys behavior impossible to explain.
Is the Oracle Responsys integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Oracle Responsys integration.