See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and Pendo integration
See feature adoption and NPS from Pendo before you answer a customer in Tidio.
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Contact sales
Integration availability depends on your Tidio plan.
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Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Pendo
Answer with adoption in view
Pendo shows whether the customer has ever used the feature, which changes the answer entirely.
Handle a detractor carefully
A low NPS score from Pendo tells the agent this conversation needs more care.
Find the step people fail on
Drop-off data turns a stream of similar questions into one product problem.
Trigger a guide instead of typing
A Pendo walkthrough can show the steps better than a paragraph in chat.
Overview
Pendo knows which features an account uses, where people drop out of a flow, and what they said in the last NPS survey. A Tidio conversation with that in view is a different conversation: the agent can see that this customer has never opened the feature they are asking about, or that they scored you three out of ten last month. Conversations can go back to Pendo as events, and a guide can be triggered when chat is the wrong channel.
Key features
- Adoption in the chat See which features this account actually uses.
- NPS answer in view Know what the customer said before they wrote in.
- Guides from a conversation Trigger a Pendo guide instead of describing the steps.
- Chat as an event Conversations land in Pendo alongside product usage.
Pendo
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Pendo in minutes
1
Connect Pendo and Tidio
Zapier, Integrately or Make can pass visitor data, or the Tidio API can send conversation events.
2
Agree the identity
Pendo keys on visitor and account IDs, so pass the same values your app already sends.
3
Keep the view short
Adoption, last NPS and the current flow. Everything else stays in Pendo.
Discover more integrations
All Integrations
Put conversation data into the analytics workflows your data team already runs.
Start the conversation the behavior asks for, and send chat events back to your product data.
Tell customers about a network problem before they arrive in chat to report it.
Answer do-you-cover-my-area questions in chat and send addresses where the field work starts.
Let ChartMogul revenue signals start the conversation, and answer with the account's value in view.
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Frequently asked questions
Common questions about the Pendo integration
Which Pendo data belongs in a chat?
A handful of fields: whether the feature in question has been used, the last NPS score, and the flow they are in now. An agent reading a full analytics profile mid-conversation is slower than one who asks a good question, so keep the panel small.
How do we match a visitor to an account?
Pass the visitor and account IDs your application already sends to Pendo into the chat. Matching on email breaks the moment somebody signs up with one address and writes in from another, and a wrong account in view is worse than none.
Is the Pendo integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Pendo integration.