See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and Qlik integration
Report on Tidio conversations in Qlik and let a metric change reach the support team.
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Integration availability depends on your Tidio plan.
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Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Qlik
Explain what drove volume
A Qlik app can show which product, page or campaign produced last week's conversations.
Put support next to revenue
Conversations alongside orders show what the queue is worth.
Act on a threshold
A Qlik metric breach can brief the team on shift instead of waiting for a review.
Retire the manual report
A scheduled reload replaces the spreadsheet somebody rebuilt every Monday.
Overview
Qlik is where analysts explore rather than just read, which makes it a good home for support data that nobody has looked at properly. Exporting Tidio conversation data into a Qlik app puts volume, response time and outcome next to sales and operations, in a model people can slice. Going the other way, a Qlik metric crossing a line can post a notice or brief the team, so a number turns into something somebody does.
Key features
- Support data in the app Conversation volume and outcomes land in a Qlik app.
- Slice it properly Qlik lets an analyst ask the second and third question.
- Reloads on a schedule Fresh data without anyone exporting a file.
- Alerts that reach people A Qlik threshold can post into Tidio.
Qlik
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Qlik in minutes
1
Connect Tidio and Qlik
Zapier, Integrately or Make can move the data, or the Tidio API can export into the source Qlik reloads from.
2
Agree the measures
Define a resolved conversation once, in the Qlik model, so reports agree with each other.
3
Send alerts back
A Qlik threshold posts to Tidio, so the people affected hear it early.
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Put conversation data into the analytics workflows your data team already runs.
Start the conversation the behavior asks for, and send chat events back to your product data.
Tell customers about a network problem before they arrive in chat to report it.
Answer do-you-cover-my-area questions in chat and send addresses where the field work starts.
Let ChartMogul revenue signals start the conversation, and answer with the account's value in view.
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Frequently asked questions
Common questions about the Qlik integration
What data should reach Qlik?
Counts and attributes, not transcripts. Volume, response time, channel, tag, outcome and the page a chat started on cover nearly every question. Message content belongs in Tidio, where the access rules were designed for it.
How often should the app reload?
Daily suits a report people read each morning. Hourly makes sense if you staff to the queue live. Reloading constantly costs capacity and rarely changes a decision, so pick the interval from how often somebody acts on it.
Is the Qlik integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Qlik integration.