Send a document for signature from the chat and answer where it is without leaving it.
Get more done with Tidio and Revo 4me integration
Raise and track Revo 4me service requests from a Tidio conversation.
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Integration availability depends on your Tidio plan.
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Category
Workflows
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Revo 4me
Log a request properly
A described problem becomes a Revo 4me request with the system and impact recorded.
Answer before ticketing
A knowledge article from Revo 4me can close the conversation without a queue entry.
Report progress
Each REVO 4me assignment or resolution change is echoed back to the requester in chat.
Keep records accurate
The configuration item on the request means reporting is worth reading.
Overview
Revo 4me handles service requests, incidents and the configuration items behind them. Most of those start as somebody describing a problem in their own words, which is what a chat is good at collecting. Connecting Revo 4me to Tidio means the conversation becomes a request or an incident with the detail attached, and its status can come back so nobody has to ask twice. Revo 4me keeps the queue and the assignment.
Key features
- Requests from conversations A Revo 4me request is created from what was described.
- Status back in the chat The person who asked hears when it moves.
- Configuration item attached The request names the system it is about.
- Knowledge answers first A Revo 4me article can resolve it without a ticket.
Revo 4me
Workflows
Tags
Workflow Automation
Lead Capture
How it works
Connect Revo 4me in minutes
1
Connect Revo 4me and Tidio
Zapier, Integrately or Make links the two, or the Tidio API and a Revo 4me webhook do it directly.
2
Ask what the request needs
System, impact, urgency and what changed, gathered as short questions.
3
Send status back
Revo 4me updates reach the conversation, so nobody chases for progress.
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Frequently asked questions
Common questions about the Revo 4me integration
Should every chat become a ticket?
No. Try the knowledge article first, because a question answered in the conversation never needs a queue entry. Create a Revo 4me request when somebody else has to act, and let the agent make that call rather than automating it for every message.
What makes a good request from a chat?
Specifics gathered while the person is still there: which system, what they were doing, when it started, whether others are affected. Four questions in the conversation save the back and forth that usually happens after a vague ticket is assigned.
Is the Revo 4me integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Revo 4me integration.