Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Sailthru integration
Keep Sailthru personalization honest about what customers say in Tidio conversations.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Sailthru
Honor an opt-out properly
A stop request in conversation suppresses the customer in Sailthru rather than being noted.
Fix the profile once
A corrected preference or detail updates the Sailthru profile that drives the sends.
Answer a campaign reply
Send history tells the agent which Sailthru email prompted the message.
Send the promised email
A follow-up agreed in chat goes out in the right Sailthru template.
Overview
Sailthru personalizes at scale for media and retail: profiles, lifecycle sends, recommendations. The profile is the thing that decides what somebody receives, and conversations are full of corrections to it. Connecting Sailthru to Tidio means an opt-out, a preference or a purchase mentioned in chat reaches the profile before the next send, and the agent can see what the customer was sent last. Sailthru keeps the sending.
Key features
- Profile updates from chat Corrections reach the Sailthru profile, not just the chat.
- Opt-outs applied fast A request to stop suppresses the next send.
- Send history in view See which Sailthru email the customer is replying to.
- Triggered sends from chat A promised follow-up goes out from Sailthru.
Sailthru
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Sailthru in minutes
1
Connect Sailthru and Tidio
Zapier, Integrately or Make links the two, or the Tidio API can update profiles and trigger sends.
2
Choose the profile fields
Preferences, opt-in status and a few custom variables. Not everything a chat knows.
3
Keep sending in Sailthru
Templates, lifecycle logic and suppression stay where they already work.
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Frequently asked questions
Common questions about the Sailthru integration
Which profile fields should a chat write?
Preferences, opt-in status and corrections to contact detail. Those are things the customer just told you and nobody else will. Segment membership and engagement scores belong to Sailthru, and letting a chat set them makes personalization unpredictable.
How quickly should an opt-out apply?
Immediately, and certainly before the next scheduled send. An opt-out taken in a conversation and applied next week means the customer receives the thing they asked to stop, which is a complaint and a compliance problem at the same time.
Is the Sailthru integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Sailthru integration.