Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Sendlane integration
Keep Sendlane email and SMS in step with what customers say in Tidio chats.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Sendlane
Honor an opt-out across channels
Somebody who asks you to stop is suppressed for both Sendlane email and SMS, not one of them.
Finish the cart in the chat
The agent sees the abandoned cart flow and answers the question blocking the sale.
Tag from the conversation
A tag applied in chat puts the customer in the right Sendlane automation.
Answer a campaign reply
Knowing which message prompted the chat saves a round of questions.
Overview
Sendlane runs email and SMS for ecommerce brands, with the automations attached to what customers do. Conversations are where they say why. Connecting Sendlane to Tidio means a purchase, a complaint or an opt-out taken in chat updates the subscriber before the next send, and the agent can see which automation the customer is replying to. Sendlane keeps the lists, the tags and the sending.
Key features
- Subscriber updates from chat Tags and fields reach the Sendlane profile.
- Opt-outs applied to both A stop request covers email and SMS.
- Automation context See which Sendlane flow prompted the message.
- Triggered sends from chat A promised follow-up goes out from Sendlane.
Sendlane
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Sendlane in minutes
1
Connect Sendlane and Tidio
Zapier, Integrately or Make joins Sendlane and Tidio; the Tidio API can update subscribers directly.
2
Agree a small tag set
Tags that mean something specific, applied consistently, so automations stay predictable.
3
Sync suppression first
Opt-outs move before anything else, and cover both channels.
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Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Sendlane integration
Does an opt-out cover SMS as well?
Only if you make it. A customer asking you to stop messaging them rarely distinguishes between channels, and SMS rules are stricter than email. Apply the suppression to both in Sendlane and treat any ambiguity as a stop for everything.
How many tags should chat apply?
As few as the automations need. Every tag an agent can apply is a rule somebody has to maintain, and a Sendlane account with sixty tags applied inconsistently produces flows that nobody can explain when a customer complains.
Is the Sendlane integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Sendlane integration.