Send a document for signature from the chat and answer where it is without leaving it.
Get more done with Tidio and Stedi integration
Answer trading partner questions in Tidio with the Stedi transaction status in view.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Workflows
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Stedi
Answer did it arrive
The Stedi transaction and its acknowledgment settle the question in one message.
Explain a rejection
A validation error from Stedi turns a stalled order into a fixable problem.
Support onboarding partners
A new partner testing transactions can ask in chat instead of emailing and waiting.
Catch failures early
A failed transaction can open a conversation before the partner notices.
Overview
Stedi turns EDI into JSON and tells you what happened to each transaction: received, translated, acknowledged, rejected. When a partner asks whether their purchase order arrived, that is a single lookup. Reading Stedi into Tidio gives whoever handles partner communication the answer, and a rejected transaction can open a conversation with the validation error attached. Stedi keeps the translation and the sending.
Key features
- Transaction status in the chat See what Stedi received, sent and acknowledged.
- Validation errors explained A rejection becomes something specific to fix.
- Partner context Know which trading partner is asking.
- Stedi keeps the pipeline Translation and transmission stay there.
Stedi
Workflows
Tags
Workflow Automation
Lead Capture
How it works
Connect Stedi in minutes
1
Connect Stedi and Tidio
Zapier, Integrately or Make links the two, or the Tidio API and a Stedi webhook do it directly.
2
Scope by partner
A partner should only see their own transactions. Internal ops can see everything.
3
Keep EDI in Stedi
Documents are still translated and sent through Stedi, not from a conversation.
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Frequently asked questions
Common questions about the Stedi integration
Does this replace EDI with chat?
No. The documents still travel as EDI through Stedi, because that is what the trading partner agreement requires. What moves into chat is the conversation about them, which today happens over email with a delay attached to every question.
Who should see the raw transaction?
Internal ops, in Stedi. A partner needs to know whether their document was accepted and, if not, which field failed validation. Sending them the full interchange invites a debate about your implementation guide rather than a corrected file.
Is the Stedi integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Stedi integration.