Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Sugar Market integration
See Sugar Market engagement and lead score before you answer a prospect in Tidio.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Sugar Market
Answer with the score in view
A high Sugar Market score tells the agent this conversation deserves different handling.
Hand off at the right point
Score plus a buying question is a better trigger for sales than either alone.
Avoid a repeated pitch
Knowing what Sugar Market already sent stops the agent offering it again.
Enroll from the chat
A prospect who is interested but not ready enters the right nurture program.
Overview
Sugar Market holds the nurture history: the emails, the form submissions, the score that decides when sales gets involved. A conversation with a prospect who has been in a nurture program for two months should not start from nothing. Reading Sugar Market into Tidio gives the agent that history, and a conversation can enroll somebody in the right program or hand them to sales when the score and the question line up.
Key features
- Lead score in the chat See how Sugar Market rates this prospect.
- Engagement history Know which emails and forms they responded to.
- Program enrollment A conversation can start the right nurture track.
- Opt-outs respected A stop request reaches Sugar Market.
Sugar Market
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Sugar Market in minutes
1
Connect Sugar Market and Tidio
Zapier, Integrately or Make links the two, or the Tidio API and the Sugar Market API talk directly.
2
Match on email
The email in the chat finds the contact, or creates one when there is no match.
3
Write activity, not scores
Send what happened and let Sugar Market apply its own scoring rules.
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Frequently asked questions
Common questions about the Sugar Market integration
Should chat adjust the lead score?
No. Send the activity and let Sugar Market score it with the rules marketing agreed. Two systems deciding what a score means leaves nobody able to explain why a lead was passed to sales, which is the argument that eventually kills scoring.
What should agents see?
Score, recent engagement and current program. That is enough to avoid a repeat and to know whether sales should join. A full activity history in a sidebar goes unread while somebody is typing a reply.
Is the Sugar Market integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Sugar Market integration.