Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Thumbtack integration
Push Thumbtack leads into Tidio and reply from the same inbox as your website chats.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Thumbtack
Answer new leads in minutes
A Thumbtack request opens as a Tidio conversation the moment it arrives, so whoever is on the inbox replies without watching a second app.
See the job before you quote
Service type, location and stated budget come across with the Thumbtack lead, so the first reply can be specific instead of a generic hello.
Chase the ones that went quiet
Leads with no reply after a set time show up as an unanswered Tidio conversation, which is easier to act on than a Thumbtack notification list.
Measure lead response honestly
Because Thumbtack leads and site chats share one inbox, response time reporting covers both instead of only the traffic you own.
Overview
Thumbtack leads go cold in hours, and the pro who replies first usually wins the job. Tidio is already open on your team's screens. Connect them with Zapier, Make or the Tidio API and a new Thumbtack lead can arrive as a conversation with the project details attached, so somebody answers from the same inbox as the website chats. Replies still go out through Thumbtack, which is where the customer is reading.
Key features
- Leads land as conversations New Thumbtack requests open in the Tidio inbox with details.
- Project details attached Service, location and budget travel with the Thumbtack lead.
- One queue for every channel Chat, email and Thumbtack leads sit in the same list.
- Response time tracking Tidio reporting shows how fast Thumbtack leads get answered.
Thumbtack
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Thumbtack in minutes
1
Connect Thumbtack and Tidio through Zapier or Make
Thumbtack's lead APIs and partner webhooks feed your automation tool, which creates the conversation through the Tidio API.
2
Decide where the reply is sent
Customers read messages in Thumbtack, so send the agent's reply back there. Tidio is the working queue, not the delivery channel.
3
Tag by service and location
Tag each conversation with the Thumbtack service category and area, so the right crew picks it up and reporting splits cleanly.
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Frequently asked questions
Common questions about the Thumbtack integration
Does the customer see a Tidio chat window?
No. The Thumbtack customer stays in Thumbtack. Tidio is the inbox your team works from, and replies are pushed back through Thumbtack so the conversation lands where the customer expects it.
Which Thumbtack data can come across?
The lead contact details, the service requested, the location and whatever the customer wrote in the request. Anything Thumbtack keeps behind its own screens, such as competitor quotes, does not.
Can this send an automatic first reply?
It can, and for Thumbtack leads speed is worth a lot. Keep the automatic message short and honest about a human following up, then let the real quote come from a person.
Is the Thumbtack integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Thumbtack integration.