Send a document for signature from the chat and answer where it is without leaving it.
Get more done with Tidio and Typeform integration
Send Tidio chat details into Typeform and pull submitted answers back into the conversation.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Workflows
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Typeform
Collect long details without a long chat
Instead of ten questions in the thread, the agent sends a prefilled Typeform. The answers come back onto the conversation as one tidy block.
Ask for feedback at the right moment
When a Tidio chat closes as resolved, a short Typeform goes out. Response rates are better right after help than a day later in an email.
Route by what the form says
A Typeform answer can set the chat tag and owner, so a qualified lead reaches sales and a bug report reaches support without a person reading it first.
Chase the forms nobody filled in
If the Typeform is still unsubmitted after a day, the conversation reopens with a reminder rather than sitting closed and forgotten.
Overview
Typeform is where people answer the questions you would rather not ask one at a time in chat, such as a long onboarding form or a survey. Connect Typeform and Tidio with Zapier, Make or the Tidio API and an agent can send a prefilled Typeform link mid conversation, then see the answers land on the same conversation when it is submitted. Nobody re-reads a form to find out what the customer said.
Key features
- Prefilled links from chat The Typeform link carries what the chat already knows.
- Answers back in the thread Submitted Typeform responses attach to the conversation.
- Follow up on non-responders An unsubmitted form can trigger a reminder message.
- Survey after resolution Closing a chat can send a Typeform feedback request.
Typeform
Workflows
Tags
Workflow Automation
Lead Capture
How it works
Connect Typeform in minutes
1
Connect Typeform and Tidio using Zapier or Make
Typeform has webhooks for submissions and hidden fields for prefilling. Point the webhook at your automation tool, which writes back through the Tidio API.
2
Carry the conversation id in a hidden field
Put the Tidio conversation id in a Typeform hidden field. That is what lets the submission find its way back to the right thread.
3
Decide what the answers do
Attach them as a note, set tags, or trigger routing. Pick this before launch, or you will have a pile of Typeform responses nobody reads.
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Frequently asked questions
Common questions about the Typeform integration
How do answers find the right conversation?
Through a hidden field. Put the Tidio conversation id into the Typeform link when you send it, and the submission webhook carries it back, so the answers attach to that thread instead of an inbox.
Should a form replace the chat?
Only for the boring parts. Long structured input belongs in Typeform. Anything the customer is upset or confused about belongs in the conversation, where a person can react.
Can this run without an agent involved?
Yes. A bot flow can send the Typeform link and the webhook can handle the rest, which suits qualification and survey work. Keep a person in the path when the answers decide something expensive.
Is the Typeform integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Typeform integration.