Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and Vibes integration
Capture mobile opt-ins in Tidio chats and keep Vibes subscription data in step.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Vibes
Take the opt-in where it happens
The customer agrees to texts in a Tidio chat. The number, the wording and the time go to Vibes as one subscription record.
Send the wallet pass after the chat
A resolved conversation can trigger a Vibes wallet pass, such as a loyalty card or an apology coupon, straight to the customer's phone.
Make one stop mean stop
An opt-out in Vibes or in the chat updates both sides, so nobody gets a message they already refused.
Answer texts in the same inbox
Inbound replies to a Vibes campaign can be created as Tidio conversations, so SMS is not a separate place somebody has to remember to check.
Overview
Vibes handles SMS, push and mobile wallet passes for large brands, where a mistaken send reaches a lot of phones at once. Tidio is where a customer opts in or asks to stop. Connect the two with Zapier, Make or the Tidio API and a chat opt-in becomes a Vibes subscriber with consent recorded, while an opt-out in either place is respected in both. Agents also see which mobile lists the person is on.
Key features
- Opt-ins from the chat A yes in Tidio subscribes the number in Vibes.
- Consent stored with it The wording and time travel with the Vibes subscriber.
- List membership shown Agents see which Vibes mobile lists the customer is on.
- Opt-outs honored both ways A stop in Vibes keeps the chat from asking again.
Vibes
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect Vibes in minutes
1
Connect Vibes and Tidio through Zapier or the Tidio API
The Vibes platform exposes subscription and messaging APIs. Authorize it in your automation tool, or run the calls from a service you host.
2
Treat consent as the payload
Send the number, the exact wording and the timestamp together. A Vibes subscription without that record is the one that causes trouble later.
3
Sync status both directions
Read Vibes list membership when a chat opens and push changes back on close, so the two systems never disagree about consent.
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Frequently asked questions
Common questions about the Vibes integration
Can Tidio send the SMS?
No, and it should not. Vibes handles carrier rules, throttling and delivery at volume. The chat captures the opt-in and passes it over, so the send stays where the compliance tooling is.
Do wallet passes need anything from the chat?
Only the identifier and the offer. The chat triggers the request and Vibes builds and delivers the pass, which is also where later updates to it are pushed.
How do we avoid double messaging?
Read Vibes membership before any chat prompt and before any triggered send. Most double messaging comes from two systems each thinking they own the customer's inbox.
Is the Vibes integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Vibes integration.