Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and VideoAsk integration
Send a VideoAsk from a Tidio chat and get the answers back on the conversation.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and VideoAsk
Ask for a testimonial while they are happy
A customer says something kind in a Tidio chat. The agent sends a VideoAsk link there and then, which beats an email campaign three weeks later.
Understand a problem you cannot picture
For a confusing bug, a VideoAsk reply showing the screen explains more than four messages of description ever will.
Qualify without an interrogation
A short VideoAsk asks the qualifying questions, and the answers land on the Tidio conversation for whoever picks it up next.
Chase the ones who did not reply
If the VideoAsk is still unanswered after a couple of days, the conversation reopens with a reminder rather than being quietly dropped.
Overview
VideoAsk collects answers as short video or audio replies, which works when a written form would feel cold, such as testimonials or research interviews. Connect VideoAsk and Tidio with Zapier, Make or the Tidio API and an agent can send a VideoAsk link mid chat, then see the response attached to the same conversation. The reply arrives as the customer said it, not as somebody's summary.
Key features
- Links sent from the chat Agents share a VideoAsk without leaving the conversation.
- Responses on the thread The VideoAsk answer attaches to the Tidio conversation.
- Contact details carried over What the chat knows prefills the VideoAsk form.
- Follow up on no response An unanswered VideoAsk can trigger a reminder message.
VideoAsk
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect VideoAsk in minutes
1
Connect VideoAsk and Tidio using a webhook
VideoAsk fires a webhook on each completed response. Point it at your automation tool, which writes the answer back through the Tidio API.
2
Carry the conversation id
Add the Tidio conversation id to the VideoAsk link as a parameter, so the response can be matched to the right thread when it arrives.
3
Decide who reviews the answers
Video needs a person to watch it. Assign the conversation to whoever owns that queue, or the VideoAsk responses pile up unwatched.
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Frequently asked questions
Common questions about the VideoAsk integration
Will customers actually record a video?
Some will, and VideoAsk lets them answer with audio or text instead, which lifts the response rate. Ask for video when the answer is worth more as a face, such as a testimonial.
Where are the recordings stored?
In VideoAsk. The conversation carries a link rather than the file, which keeps the recording under its own access controls and keeps the chat tool light.
Can a bot send the VideoAsk instead of an agent?
Yes. A bot flow can share the link when a conversation matches a condition. Keep the wording personal, because a video request from an obvious robot gets ignored.
Is the VideoAsk integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the VideoAsk integration.