Add the people you talk to in chat to the right AWeber list, without a form.
Get more done with Tidio and WhatCounts integration
Add subscribers from Tidio chats to WhatCounts lists and see their subscription state.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Marketing Automation
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and WhatCounts
Grow the list where people ask questions
Somebody comparing products in Tidio is a good subscriber. A yes adds them to the right WhatCounts list with the topic recorded.
Segment on what they said
Chat tags become WhatCounts custom fields, so a campaign can target people who asked about shipping to Canada rather than everybody.
Know when email will not reach them
If WhatCounts has the address suppressed, the panel says so, and the agent stops promising a confirmation that will never arrive.
Send the follow up automatically
A resolved conversation can trigger a WhatCounts email with the guide the agent mentioned, so nothing depends on somebody remembering.
Overview
WhatCounts runs the email programs, and the segmentation is only as good as the data reaching it. Tidio holds signals email never sees, such as what somebody asked before buying. Connect the two with Zapier, Make or the Tidio API and chat signups become WhatCounts subscribers with the source recorded, while suppression state shows in the panel so nobody promises an email that will never send.
Key features
- Signups from the chat A yes in Tidio adds the address to a WhatCounts list.
- Suppression state shown Agents see if WhatCounts will not send to that address.
- Chat tags as segments Conversation topics become WhatCounts custom fields.
- Triggered sends from chat A resolved chat can fire a WhatCounts follow up email.
WhatCounts
Marketing Automation
Tags
Marketing Automation
Email Marketing
How it works
Connect WhatCounts in minutes
1
Connect WhatCounts and Tidio with Zapier or the Tidio API
WhatCounts exposes subscriber, list and triggered send endpoints. Authorize them in your automation tool, or call them from a service you run.
2
Store the consent and the source
Write the wording and the timestamp onto the WhatCounts subscriber, plus which chat produced it, so the list can be defended later.
3
Read suppression before you promise
Check the WhatCounts suppression list when the chat opens. A bounced or complained address will not receive anything, and agents need to know that.
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Frequently asked questions
Common questions about the WhatCounts integration
Can Tidio send the marketing email?
No. WhatCounts handles the sending, the templates and the unsubscribe links. The chat contributes a clean subscriber and the context that makes segmentation useful.
Which chat data belongs in WhatCounts?
The topic, the product asked about and the outcome. Keep transcripts out. A marketing platform does not need a support conversation, and it becomes a data protection problem quickly.
What about people who unsubscribe then chat?
Respect the suppression. Reading WhatCounts state first means the chat never offers a subscription to somebody who already opted out.
Is the WhatCounts integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the WhatCounts integration.