Fill your community events from chat and keep the members you meet there.
Get more done with Tidio and Wicket integration
Answer member questions in Tidio with the Wicket membership and renewal date in view.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Social Media
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Wicket
Confirm membership without a login
A member asks whether their access is current. The Wicket plan and renewal date show in Tidio, so the answer takes one message.
Sort out event tickets
Registrations and ticket status come from Wicket, so a member arriving at a conference with the wrong confirmation gets fixed in the chat.
Answer dues questions properly
The Wicket order history shows what was paid and when, which settles most billing disputes before they reach the finance inbox.
Catch renewals before they lapse
When Wicket shows a renewal date coming up, the chat can mention it, which converts better than the third reminder email.
Overview
Wicket is the member record for associations and membership organizations, covering plans, renewals, credentials and event tickets. Those are exactly the questions that arrive in chat. Connect Wicket and Tidio with Zapier, Make or the Tidio API and the member's plan, status and renewal date can appear in the conversation, so an agent answers without asking somebody to log in and check.
Key features
- Membership status in the panel The Wicket plan and renewal date open with the chat.
- Event tickets looked up Agents see which Wicket events the member registered for.
- Payment history on hand Dues and order records answer most billing questions.
- Renewal nudges from chat A lapsing Wicket member can be prompted in conversation.
Wicket
Social Media
Tags
Messaging
Omnichannel Inbox
How it works
Connect Wicket in minutes
1
Connect Wicket and Tidio with Zapier or the Tidio API
The Wicket API covers members, plans, orders and events. Authorize it in your automation tool, or read it from a service that posts onto the Tidio conversation.
2
Match members by email
The email on the Wicket profile is the practical key. Ask for a membership number when a member uses a personal address with a work profile.
3
Read the record, change it in Wicket
Status and history are safe to show. Renewals, plan changes and refunds should happen in Wicket, where the payment and the record stay together.
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Frequently asked questions
Common questions about the Wicket integration
Can a member renew through the chat?
Point them at the renewal page instead. The payment and the membership term have to be recorded together in Wicket, and a chat message is not a receipt.
How do we handle organizational memberships?
Wicket models the organization as well as the person, so show both. Somebody covered by a company membership will otherwise look unaffiliated in the panel.
Is it safe to show member data in chat?
Show status, plan and renewal date, and keep payment detail behind a link into Wicket. Confirm identity before discussing anything about the record.
Is the Wicket integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Wicket integration.