Send a document for signature from the chat and answer where it is without leaving it.
Get more done with Tidio and Wufoo integration
Turn Wufoo submissions into Tidio conversations and keep the answers with the thread.
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Contact sales
Integration availability depends on your Tidio plan.
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Category
Workflows
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Wufoo
Collect the long details in a form
Rather than ten questions in chat, the agent sends a Wufoo link. The submission comes back onto the Tidio conversation as one block.
Route internal requests
Equipment and access requests submitted in Wufoo open as conversations for the team that handles them, which beats a shared mailbox.
Keep intake consistent
A Wufoo form makes sure every request carries the fields you need, so the chat starts with a complete picture instead of a follow up.
See what nobody answered
Because Wufoo entries land in the Tidio inbox, an unanswered request is visible in the same place as an unanswered chat.
Overview
Wufoo forms collect the structured part of a request, and then somebody has to act on it. Connect Wufoo and Tidio with a webhook, Zapier or the Tidio API and each submission can open a conversation with the answers attached, or attach itself to a chat that is already open. The form stops being an inbox nobody watches.
Key features
- Submissions become conversations A Wufoo entry opens in Tidio with the answers attached.
- Answers on the thread Fields from the Wufoo form sit next to the message.
- Routing by form Which Wufoo form was used decides who gets it.
- Prefilled links from chat Agents send a Wufoo link carrying known details.
Wufoo
Workflows
Tags
Workflow Automation
Lead Capture
How it works
Connect Wufoo in minutes
1
Connect Wufoo and Tidio with a webhook
Wufoo posts each entry to a webhook. Point it at your automation tool or your own service, which creates the conversation through the Tidio API.
2
Decide the queue per form
Map each Wufoo form to a team or tag. One form for one purpose keeps the routing simple and the reporting readable.
3
Prefill when you can
Pass what the chat already knows into the Wufoo link as field parameters, so the person is not retyping their email address.
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Check availability and book a Google Calendar slot inside the conversation.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Wufoo integration
Should a form or a chat handle the request?
A Wufoo form is better for structured intake that needs the same fields every time. Chat is better when the person is confused or upset. Most teams use the form for intake and the chat for everything after.
What happens to entries submitted at night?
The conversation waits in the inbox. Set an automatic reply so the submitter knows when to expect an answer rather than assuming the form went nowhere.
Can we keep using the Wufoo email notifications?
You can, but they duplicate the queue. Once entries arrive as conversations, the notifications become the thing people rely on and the inbox goes unwatched.
Is the Wufoo integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Wufoo integration.