Answer purchasing questions in chat and turn a request into an order without a form.
Get more done with Tidio and Adobe Commerce Integration
Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Adobe Commerce (Magento)
Answer store questions in real time
Add Tidio live chat to your Adobe Commerce (Magento) store so shoppers can ask about a product, shipping or a return without leaving the page.
Handle every conversation in one inbox
Chats from across your store pages arrive in one shared help desk, so agents keep the context and stop switching tools.
Launch support without extra extensions
Setup is a single script in your store admin panel. There is no plugin to maintain, and it keeps working as your support volume grows.
Overview
Manage customer conversations directly from your Adobe Commerce store without adding complexity. This integration lets you add Tidio live chat to your website using a simple code snippet, so customers can reach your team instantly. Messages appear in one intuitive help desk where agents respond faster, stay organized, and keep context. Setup takes only a few minutes, works across your store, and scales smoothly as your support volume grows.
Key features
- Add Tidio help desk to Adobe Commerce with a simple script installation
- Offer instant customer support across your store pages
- Handle all incoming customer conversations from one shared help desk
- Install without complex plugins or extensions
Adobe Commerce (Magento)
Ecommerce
Tags
Ecommerce
How it works
Connect Adobe Commerce (Magento) in minutes
1
Copy your Tidio widget script
Take the widget code from your Tidio project. No plugin or extension is involved.
2
Paste it into your store settings
In your Adobe Commerce (Magento) admin panel go to Content, then Design, then Configuration, select the store view and paste the code into HTML Head.
3
Save and start chatting
Save the configuration and the widget goes live across your store, with every message landing in your Tidio help desk.
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Frequently asked questions
Common questions about the Adobe Commerce (Magento) integration
How do I install Tidio on Adobe Commerce?
Install Tidio by adding a single script to your Adobe Commerce admin panel. Go to Content → Design → Configuration, select the store view, and paste the widget code into the HTML Head section. Save the configuration to apply the changes.
How does Tidio help support teams work faster?
All messages arrive in one place, so agents don’t switch tools or search for context. This makes replies quicker, handoffs smoother, and daily support work more predictable.
Can Tidio scale as my store grows?
Yes. Tidio is designed to start simple and scale without adding complexity. Teams can handle more conversations while keeping workflows clear and pricing predictable.
Is the Adobe Commerce (Magento) integration available on my plan?
Yes. The Adobe Commerce (Magento) integration is available on all Tidio plans, including the free one. Compare plans to see what else each plan includes.