Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and Amazon Business integration
Answer purchasing questions in chat and turn a request into an order without a form.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Amazon Business
Answer where an order is
Amazon Business order and delivery data reaches the Tidio conversation, so the answer arrives in the same message as the question.
Turn a chat into a request
A purchase request raised in Tidio is passed on with the details already captured, which is faster than a form nobody can find.
Keep approvals moving
A request that needs a decision reaches the approver through chat, so a purchase does not sit waiting for an inbox to be read.
Overview
Amazon Business handles the buying for a lot of organizations, and most of the questions around it are small: where is that order, who approves this, can we reorder the same thing. Connect it to Tidio and those questions get answered in a chat, with the order data in front of whoever is replying, while a request made in conversation can reach the people who place it.
Key features
- See the order in the chat so a where-is-it question does not need a lookup first
- Take requests in conversation instead of sending people to a procurement form
- Route approvals to the right person when a purchase needs a decision before it moves
- Answer the repeat questions once with automated replies for policy and reorder steps
Amazon Business
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect Amazon Business in minutes
1
Connect Tidio and Amazon Business
Zapier or the Tidio API carries order and account signals between Amazon Business and Tidio.
2
Choose what a chat can do
Decide which order data reaches a conversation and which requests can start from one.
3
Handle purchasing in one place
Questions are answered in chat, and the requests behind them reach Amazon Business.
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Frequently asked questions
Common questions about the Amazon Business integration
Who is this for, staff or customers?
Mostly staff. Teams that run Tidio as an internal help channel use it so purchasing questions get answered in chat with the Amazon Business data attached.
Can a chat place an order?
A request captured in the conversation can be passed to Amazon Business through Zapier or the Tidio API. Whether it needs an approval first is your policy, not ours.
Is the Amazon Business integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Amazon Business integration.