Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and ChannelAdvisor integration
Answer marketplace order questions in chat with the ChannelAdvisor record behind them.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and ChannelAdvisor
Answer where an order is
The ChannelAdvisor order and its tracking reach the conversation, so a shopper on any marketplace gets the same answer in the same minute.
Do not sell what you do not have
Stock levels from ChannelAdvisor answer availability questions, so an agent does not promise an item that ran out across channels.
Sort the channel out quietly
Which marketplace an order came from is visible in Tidio, so the reply follows that channel's rules without asking the customer.
Handle price and promotion questions
Listing prices and promotions in ChannelAdvisor back up the answer, so a discount claim is checked rather than argued about.
Overview
Selling across marketplaces means order questions arrive from everywhere while the data sits in ChannelAdvisor. Connected to Tidio through Zapier or the Tidio API, the chat answers them from the order record: what shipped, from which channel, with what tracking. Stock questions come from the same place, so a shopper is not promised something that sold out this morning.
Key features
- Answer order questions with the ChannelAdvisor record for that marketplace order
- Check stock before promising using the inventory ChannelAdvisor keeps across channels
- Handle every channel in one inbox instead of a browser tab for each marketplace
- Send tracking from the chat so a delivery question is answered in one message
ChannelAdvisor
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect ChannelAdvisor in minutes
1
Connect Tidio and ChannelAdvisor
Link the two with Zapier or the Tidio API, with read access to the ChannelAdvisor orders and inventory support needs.
2
Map what the chat can look up
Decide which order, listing and stock fields reach a conversation and what an agent may change.
3
Serve every marketplace alike
One inbox answers from ChannelAdvisor, whichever channel the order came from.
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Frequently asked questions
Common questions about the ChannelAdvisor integration
Does this work for every marketplace?
It works from the ChannelAdvisor record, so every channel you sell on is answered the same way, as long as the order data reaches ChannelAdvisor.
Can agents change an order?
Only if you allow it. Most teams keep the chat read only for orders and let changes happen in ChannelAdvisor, which stays the system of record.
Is the ChannelAdvisor integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the ChannelAdvisor integration.