Increase your sales by reaching out to your customers with personalized communication across your Adobe Commerce store.
Get more done with Tidio and Amazon Marketplace integration
Answer order and delivery questions with the Amazon Marketplace data already in the chat.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Ecommerce
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Amazon Marketplace
Answer where my order is
Amazon Marketplace order and shipment data reaches the Tidio conversation, so an agent replies with the tracking instead of promising to check.
Warn about a delay first
A late shipment in Amazon Marketplace can trigger the Tidio message that explains it, which usually costs less than the complaint would.
Say what is actually in stock
Inventory data from Amazon Marketplace lets a reply give a real answer about availability rather than a hopeful one.
Overview
Selling on Amazon Marketplace means most of your support load is about orders: where is it, can I return it, is it still in stock. Connect it to Tidio and those answers stop being a tab away: the order reaches the conversation, a shipping delay can start the message before the customer writes in, and a return request can be handled where the customer already is.
Key features
- See the order while replying so a delivery question is answered in one message
- Reach out before they ask when a shipment is late or an item is out of stock
- Handle returns in chat with the request passed on rather than retyped
- Watch feedback that needs a reply so a bad review is not the first you hear of it
Amazon Marketplace
Ecommerce
Tags
Ecommerce
Contact Sync
How it works
Connect Amazon Marketplace in minutes
1
Connect Tidio and Amazon Marketplace
Link your seller account and Tidio with Zapier or the Tidio API. No code needed.
2
Choose the events that matter
Pick what should reach a conversation, like a new order, a delay or a return request.
3
Answer from one window
Order data arrives with the chat, and requests made in chat go back to Amazon Marketplace.
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Frequently asked questions
Common questions about the Amazon Marketplace integration
Can agents see Amazon Marketplace orders in Tidio?
Yes. Order, shipment and return details can be sent into the conversation, so the person replying has the same view the buyer is asking about.
Can a delay trigger a message?
It can. A late shipment or a stock problem in Amazon Marketplace can start a Tidio conversation, which is usually cheaper than the ticket that follows silence.
Is the Amazon Marketplace integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Amazon Marketplace integration.