When the edge starts failing, say so in chat before the complaints arrive.
Get more done with Tidio and Algolia integration
Catch the visitors your site search let down and answer them in chat instead.
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Integration availability depends on your Tidio plan.
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Category
API
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Algolia
Rescue a search that found nothing
When Algolia returns no results, Tidio can start the conversation that gets the visitor to the right product or article anyway.
Learn what your index is missing
Chat questions and Algolia no-results queries land in the same report, which makes the synonym or the missing page obvious.
Search your catalog mid-reply
An agent can pull Algolia results into the Tidio conversation instead of switching to the site and searching as a customer would.
Overview
Algolia powers the search box on your site, and its analytics know exactly which queries come back with nothing useful. Connect it to Tidio and those dead ends stop being lost visitors: a search with no results can open a conversation, the questions people ask in chat tell you which synonyms and content are missing, and an agent can look something up while replying.
Key features
- Open a chat on a failed search so a no-results page is not the end of the visit
- Fix search from real questions using the wording people actually use in chat
- Look things up while replying with Algolia results reaching the conversation
- Report on both together so failed searches and chat topics tell one story
Algolia
API
Tags
Custom Integration
Workflow Automation
How it works
Connect Algolia in minutes
1
Connect Tidio and Algolia
Link the two with Zapier or the Tidio API. Nothing has to be built into your search UI.
2
Decide what a dead end triggers
Pick the searches worth a conversation, like no results or a repeated query.
3
Close the loop on search
Visitors get an answer in chat, and the queries behind it reach the people who fix the index.
Discover more integrations
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Turn an alarm into a message to customers, and conversation volume into a metric.
Start the chat with the signed-in user already identified, and act on their account safely.
Stream conversation events into the pipeline the rest of your data already flows through.
Run your own code on a conversation and send the answer back into the chat.
Keep transcripts and the files customers send where the rest of your data lives.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Algolia integration
What does Tidio add to Algolia search?
A second chance. A visitor whose search failed can be offered a conversation, which is usually faster than leaving them to guess a better keyword.
Can agents use Algolia results in a chat?
Yes. A search against your Algolia index can be sent into the conversation, so an agent answers with the same catalog or help content the site serves.
Is the Algolia integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Algolia integration.