When the edge starts failing, say so in chat before the complaints arrive.
Get more done with Tidio and AWS S3 integration
Keep transcripts and the files customers send where the rest of your data lives.
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Integration availability depends on your Tidio plan.
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Category
API
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and AWS S3
Keep conversations you have to keep
Tidio transcripts are written to AWS S3, so retention and access follow the rules your team already applies to everything else.
File a customer's document properly
A file sent in a Tidio conversation can be stored in AWS S3 with the customer reference, so finance or support can find it later.
Send a document back safely
An agent can share a file from AWS S3 through a link that expires, instead of emailing an attachment nobody can track.
Overview
AWS S3 is where most teams already keep what has to be kept. Connect it to Tidio and conversations belong there too: transcripts can be archived on your own terms, a document a customer sends in chat lands in the right bucket instead of one agent's downloads folder, and the file you need to send back can be shared from storage with a link that expires.
Key features
- Archive transcripts on your terms in your own bucket, under your retention rules
- Store what customers send so an attachment is filed, not lost in a chat
- Share files from storage with a link that expires when you decide
- Feed the pipelines you have because the data is already where they read from
AWS S3
API
Tags
Custom Integration
Workflow Automation
How it works
Connect AWS S3 in minutes
1
Connect Tidio and AWS S3
Write conversation data and files to your bucket with Zapier or the Tidio API.
2
Choose the bucket and the naming
Decide where transcripts and attachments land, and how they are named so they can be found.
3
Use the storage both ways
Files arrive from chats, and files stored in AWS S3 can be shared back into one.
Discover more integrations
All Integrations
Turn an alarm into a message to customers, and conversation volume into a metric.
Start the chat with the signed-in user already identified, and act on their account safely.
Stream conversation events into the pipeline the rest of your data already flows through.
Run your own code on a conversation and send the answer back into the chat.
Queue chat events so the systems that react to them never miss one.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the AWS S3 integration
Who owns the archived conversations?
You do. They are written to your own AWS S3 bucket, so the retention period, encryption and access policy are the ones you already run.
Can agents share stored files in a chat?
Yes. A link to an object in AWS S3 can be generated and sent in the conversation, which is safer than passing files around by email.
Is the AWS S3 integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the AWS S3 integration.