When the edge starts failing, say so in chat before the complaints arrive.
Get more done with Tidio and AWS SQS integration
Queue chat events so the systems that react to them never miss one.
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Integration availability depends on your Tidio plan.
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Category
API
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and AWS SQS
Hand chat events to your services
New Tidio conversations and leads are placed on an AWS SQS queue, so your own systems pick them up on their own schedule.
Survive an outage without gaps
If a consumer is down, the messages wait in AWS SQS instead of disappearing, which is the difference between a delay and lost leads.
See what could not be processed
Failures land in a dead letter queue, so a broken integration is a visible list rather than a silence nobody notices.
Overview
AWS SQS is the queue that keeps services from losing work when something is slow or down. Connect it to Tidio and conversation events get that safety: a new lead, a finished chat or a tag can be put on a queue, and your consumers process it when they are ready. Nothing depends on a webhook arriving at exactly the right second.
Key features
- Queue conversation events so a consumer that is busy does not lose them
- Retry without losing data because a failed message stays in the queue
- Decouple your services so chat does not have to know who reads it
- Watch what failed with a dead letter queue that tells you why
AWS SQS
API
Tags
Custom Integration
Workflow Automation
How it works
Connect AWS SQS in minutes
1
Connect Tidio and AWS SQS
Send conversation events to your queue with the Tidio API or Zapier.
2
Choose the events to enqueue
Pick what your services need to react to and how the message is shaped.
3
Let consumers work at their pace
Your systems read from AWS SQS when they are ready, with retries handled by the queue.
Discover more integrations
All Integrations
Turn an alarm into a message to customers, and conversation volume into a metric.
Start the chat with the signed-in user already identified, and act on their account safely.
Stream conversation events into the pipeline the rest of your data already flows through.
Run your own code on a conversation and send the answer back into the chat.
Keep transcripts and the files customers send where the rest of your data lives.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the AWS SQS integration
Why put a queue between the two?
Reliability. A webhook that fails is gone, while a message on AWS SQS waits and retries, which matters when the event is a new lead.
What goes into the message?
The conversation event and the fields you choose, like the contact, the page or the tags. Consumers read the shape you defined.
Is the AWS SQS integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the AWS SQS integration.