When the edge starts failing, say so in chat before the complaints arrive.
Get more done with Tidio and AWS Cognito integration
Start the chat with the signed-in user already identified, and act on their account safely.
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Integration availability depends on your Tidio plan.
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Category
API
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and AWS Cognito
Answer a known account
The AWS Cognito user attributes and groups reach the Tidio conversation, so an agent can see the plan without asking for proof.
Unlock without a password
A reset or an unblock can be triggered in AWS Cognito from the chat, which keeps credentials out of the conversation entirely.
Say hello after sign-up
A new user in the AWS Cognito pool can trigger a Tidio message, so the first minutes in your product come with help.
Overview
AWS Cognito is the user pool behind your app: who signed up, who signed in, what they are allowed to do. Connect it to Tidio and support starts from that: the person asking is a known user with a plan and a role, an agent can act on the account without collecting credentials in a chat, and a new sign-up can be met with a message rather than silence.
Key features
- Identify the user in chat with their AWS Cognito profile and group attached
- Act on the account safely with resets and unlocks triggered, never typed
- Welcome new sign-ups the moment the user pool records them
- Keep contacts in step so a user and a chat contact are the same person
AWS Cognito
API
Tags
Custom Integration
Workflow Automation
How it works
Connect AWS Cognito in minutes
1
Connect Tidio and AWS Cognito
Link the two with Zapier or the Tidio API, using your own AWS credentials and rules.
2
Decide what is visible
Choose which user attributes reach a conversation and which actions an agent can trigger.
3
Support an identified user
Chats open with the account known, and account actions happen in AWS Cognito.
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Turn an alarm into a message to customers, and conversation volume into a metric.
Stream conversation events into the pipeline the rest of your data already flows through.
Run your own code on a conversation and send the answer back into the chat.
Keep transcripts and the files customers send where the rest of your data lives.
Queue chat events so the systems that react to them never miss one.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the AWS Cognito integration
Does this copy our user pool into Tidio?
No. It is a lookup for the user in the conversation, so the attributes you allow are shown when they are needed and the pool stays the source of truth.
What account actions can start in a chat?
The ones you enable, like a password reset, an unblock or a session revoke. They run in AWS Cognito, so your own policies still apply.
Is the AWS Cognito integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the AWS Cognito integration.