When the edge starts failing, say so in chat before the complaints arrive.
Get more done with Tidio and AWS Kinesis integration
Stream conversation events into the pipeline the rest of your data already flows through.
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Integration availability depends on your Tidio plan.
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Category
API
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and AWS Kinesis
Put conversations on the stream
New Tidio conversations and captured leads are published to AWS Kinesis, so anything downstream sees them at the same time.
Feed several systems from one event
One record in AWS Kinesis can reach your warehouse, your alerting and your personalization consumers without three separate connections.
Act inside the same visit
Because the event lands immediately, a consumer can respond while the visitor is still in the Tidio chat.
Overview
AWS Kinesis is where teams put events that need to be processed as they happen, not tomorrow. Connect it to Tidio and chat becomes one of those streams: every new conversation, message or captured lead can be published as a record, so the consumers you already run can react to what customers are doing while they are still on the site.
Key features
- Publish chat events as records into the stream your services already read
- React while the visitor is there because the event arrives in seconds, not overnight
- Fan out to many consumers so one chat event can feed several systems
- Keep the pipeline yours with the stream and its retention in your account
AWS Kinesis
API
Tags
Custom Integration
Workflow Automation
How it works
Connect AWS Kinesis in minutes
1
Connect Tidio and AWS Kinesis
Publish conversation events to your stream with the Tidio API or Zapier. No new infrastructure.
2
Decide what goes on the stream
Choose the events and fields worth publishing, and leave the rest out.
3
Let your consumers work
Everything already reading the stream picks the chat events up as they arrive.
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Turn an alarm into a message to customers, and conversation volume into a metric.
Start the chat with the signed-in user already identified, and act on their account safely.
Run your own code on a conversation and send the answer back into the chat.
Keep transcripts and the files customers send where the rest of your data lives.
Queue chat events so the systems that react to them never miss one.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the AWS Kinesis integration
What chat events can be published?
New conversations, messages, captured contacts and the metadata around them. You pick the events and the shape of the record.
Why a stream instead of a webhook per system?
Because one record can serve many consumers. Adding a system that reacts to chat becomes a new AWS Kinesis reader rather than another integration to maintain.
Is the AWS Kinesis integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the AWS Kinesis integration.