When the edge starts failing, say so in chat before the complaints arrive.
Get more done with Tidio and AWS Lambda integration
Run your own code on a conversation and send the answer back into the chat.
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Integration availability depends on your Tidio plan.
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Category
API
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and AWS Lambda
Answer with a real calculation
A Tidio conversation triggers your AWS Lambda function, which works out the quote, the eligibility or the delivery date and hands it back.
Reach a system with no connector
If the data lives in something old and internal, AWS Lambda is the piece that fetches it and returns it to the chat.
Validate before you promise
A function can check what the customer typed, like an order number or a serial, so an agent never confirms something that does not exist.
Overview
AWS Lambda is where teams keep the logic that does not fit a settings screen: a pricing rule, a lookup against an internal system, a check that only your business understands. Connect it to Tidio and a conversation can call that code: the function receives what the visitor said, does the work, and the result comes back to the agent or straight to the customer.
Key features
- Call your own logic from a chat so an answer can depend on rules only you have
- Look up internal systems without exposing them to anything else
- Return the result to the chat as a message to the customer or a note to the agent
- Keep the code where it is in your account, with your logging and limits
AWS Lambda
API
Tags
Custom Integration
Workflow Automation
How it works
Connect AWS Lambda in minutes
1
Connect Tidio and AWS Lambda
Invoke your function from a conversation with the Tidio API or Zapier, using your own credentials.
2
Decide what the function gets
Choose which conversation data is passed in and what shape the response takes.
3
Send the answer back
The result can appear as a reply, a note or a routing decision in the chat.
Discover more integrations
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Turn an alarm into a message to customers, and conversation volume into a metric.
Start the chat with the signed-in user already identified, and act on their account safely.
Stream conversation events into the pipeline the rest of your data already flows through.
Keep transcripts and the files customers send where the rest of your data lives.
Queue chat events so the systems that react to them never miss one.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the AWS Lambda integration
Why use AWS Lambda instead of a ready connector?
Because some answers depend on rules nobody else has. A function is the shortest path from a chat question to your own logic, with no new service to run.
Can the function answer the customer directly?
Yes. The response can be posted into the Tidio conversation, or left as an internal note if a human should decide what to say.
Is the AWS Lambda integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the AWS Lambda integration.